Big Lots Mattress Return Policy, is it an easy process?

Big Lots has been a popular mattress seller for several years, dealing with notable mattress brands (check the top rated mattresses). However, unlike most mattress sellers, Big Lots fully accommodates its customers in the best way to take care of their returns. In addition, since Big Lots deals in wholesale, most of their products are at budgeted rates. So, if you have bought a mattress from Big Lots and thinking about returning it, do not worry.

Big Lots does deal with the returns of mattresses. To return a mattress, it must be in its original, unopened condition and intact in its original packing. The return claim should be within 30 days of purchase.

Let’s find out all about the current mattress return policy.

Big Lots Return Policy Online and in-store Mattress Purchases

For Big Lots online purchases, their return policy is yet to be applicable in 2026. However, for in-store associate purchases, returns are still possible and practical. But for an in-store mattress return, ensure the mattress you are returning is in its original new condition, the way you received it.

Further, their policy demands that you return the mattress within 30 days of the purchase date. So again, you would need to return it to their store. However, the mail return option is available. But for a mail return, you must keep the purchase invoice or any other proof of purchase handy. Only then will they accept the returns.

Is It Possible To Return A Disliked Mattress To Big Lots?

Fortunately, it is still possible to return a purchased mattress to Big Lots if you prefer something else. Bit Lots designed its return policy by keeping its customer’s maximum convenience and healthy sleep in their minds. However, if still, for some reason, there are damages on the mattress or the customer does not like it. They still have the option to return it without giving any explanations.

A customer can still file a return even if the mattress is in new and unopened condition. Still, Big Lots wouldn’t mind and returned it. They will issue full returns, or the customer can exchange the mattress for another new, better mattress model.

However, you must follow their instructions before returning a mattress in-store. Otherwise, you may incur additional shipping and handling costs for no reason. One more thing to note is that Big Lots reserves its right to research that particular purchase to determine if it was a discontinued item or a discounted piece.

They can charge their customers a nominal processing fee for processing the return if applicable. However, Big Lots did not confirm the exact amount for that fee. If a customer’s return is successful, they would most like to receive a full refund or can even exchange it for another one. It all depends upon how they made the purchase.

How Does a Mattress Return Works With Big Lots

Returning a mattress at Big Lots works both ways. First, there are two ways to buy a mattress from Big Lots, either from their stores or Online. Similarly, you can return a mattress both ways, in-store or by Mail, in case of an online purchase. So check out both ways for returns.

Store Purchases

If you want to return a mattress to the nearest Big Lots store, make sure to visit them during work hours to file the return or exchange. Ensure you have the purchase receipts or any other proof of purchase in hand, necessary paper works, accessories and original packing, all available. You can ask for assistance from any of their on-duty customer service representatives, who will guide you through the process.

You must expect the purchase proof and reason for return from Big Lots at the time of returns. The sales tax return might differ if you return the mattress to another location instead of where you purchased it from. The original packing must be present and unused to process the returns.

Mail Returns

The mail return option applies to buyers who made the purchase online. They have the option with to return their online-purchased mattress to Big Lots by visiting their nearest store. Alternatively, they can return it by Mail returns.

To return the online-purchased mattress by Mail, log in to your account, click the Purchase History option and select the mattress you wish to return. Next, click on your order number and the Return Item option available in the Order Details section.

Big Lots will create a return file for you and forward you all the necessary information for returns. To make a successful return, ensure the items stay in their original condition as delivered to avoid inconveniences.

Is It Possible To Return A Mattress To Big Lots Without Receipts? 

A customer can return his mattress at Big Lots in-store with an original purchase invoice. Above that, Big Lots even helps their customers with their lost purchase invoices who used credit cards, or Big Rewards accounts for the purchase. However, all this has to be within the timer period of 30 days.

However, if a customer has proof of purchase but lost his original receipt, Big Lots will still help them with the refunds. The refunds would be in the form of Merchandise or Store credit, which would only be valid for future in-store purchases.

To get a copy of purchase receipts for Mail Returns, a customer must log in to their account to retrieve their order information from the Orders History section. Next, tap on the Return Item and select the desired mattress for return. Once these steps are complete, Big Lots will take care of the next steps and will provide the necessary information for returns.

Is It Possible To Return An Opened Mattress At Big Lots?

Unfortunately, when it comes to returning an open mattress in-store or by Mail. Big Lots does not have a lenient policy for replacing them. They do not entertain a return claim for any opened mattress. To return a mattress, it should not be a damaged or defective mattress. Therefore, in case of any doubts or confusion about the mattress’s quality or performance. Customers should try out their mattresses from unopened packing to avoid any return issues.

Is It Still Possible To Return A Big Lots-Purchased Mattress After 30 Days?

Yes, returning a mattress with Big Lots is possible even after 30 days of purchase. It appears they aren’t too strict about their returns deadline. But, again, the condition is that the mattress should be in its original new condition.

However, even if the return is possible after 30 days. But that return would not give the cash or money back to a customer’s account. It would rather be in the form of Store or Merchandise Credit, which a customer could use for future Big Lots purchases.

So return after 30 days aren’t eligible for exchanges or money backs. Any return after 30 days would bring a deduction of 20% of the mattress’s original price. So, you must keep all that in your mind before considering a return and make the purchases accordingly.

Is There A Way to Tracking Mattress Returns At Big Lots?

Since only Mail returns are eligible for tracking with Big Lots. Therefore, to track mail returns, you can click on the link that Big Lots will provide you once the return process is complete. You can receive that link through the Email or Big Lot’s order status information page on their website.

What Is The Process For Big Lot’s In-Store Returns?

You must visit their in-store customer counter during working hours to return a Big Lots mattress at their store. But before that, you must make sure the mattress is in its original packing and unopened. Big Lots will even require the purchase receipts or any other proof of purchase and will not be looking for your lost invoice there and then.

If you need help locating the proof of purchase, Look it up in your purchase history by logging into your online account. You can use your order details or the confirmation email you receive after the payments as proof of purchase. They wouldn’t mind if it’s valid and shows your order details with the number.

What Is The Process For Big Lots’ Mail Returns?

Mail returns are applicable for online-purchased mattresses. To return a mattress by Mail, you first need to log into your online account at their website. However, as mentioned several times above, the mattress must be in its original packing and unopened even for Mail returns. Otherwise, it would not be eligible.

You must return it in the same condition as the big lots delivered. Generate the return slip from your account once the simple process is complete. Attach the slip with the mattress and return it to their shipping address. Big Lots will only entertain those returns which were delivered damaged or defective. The delivery fee paid at the time of purchase is non-refundable.

Key Takeaways

Return Policy Essentials

Big Lots offers a straightforward mattress return policy, allowing returns within 30 days of purchase, given that the mattress is in its original, unopened condition and packaging. This policy extends to both in-store and online purchases, providing flexibility for customers irrespective of their purchasing platform.

Refund and Exchange Options

Customers have the option to either receive a full refund or exchange the mattress for a different model, provided the return conditions are met. This allows for a level of assurance and satisfaction among buyers, knowing they have the opportunity to make a change if dissatisfied with their initial choice.

Post 30-Day Returns

Interestingly, Big Lots accommodates returns even after the 30-day window, albeit with conditions. Such returns will not result in cash refunds but rather in store or merchandise credit, and a deduction of 20% of the original price of the mattress is applied. This is a notable feature for those who might have missed the standard return window.

Receipt Requirement and Assistance

Having a receipt or proof of purchase is crucial for a successful return. However, Big Lots provides assistance in retrieving lost purchase invoices for those who used credit cards or Big Rewards accounts, ensuring that the return process remains smooth even in the face of minor setbacks.

Online and Mail Returns

For online purchases, mail returns are facilitated through a simple process on the Big Lots website where customers can log in, navigate to the Purchase History, and initiate a return. This online system makes returning mattresses convenient for those who prefer online shopping.

In-store Return Procedure

In-store returns are straightforward where customers need to visit the nearest Big Lots store with the mattress in its original packaging along with the purchase receipt. Assistance is readily available from customer service representatives in-store to guide through the return or exchange process.

Non-Refundable Delivery Fee

It’s important to note that the delivery fee paid at the time of purchase is non-refundable. This is a common practice but worth noting for customers to have clear expectations regarding the refund amount.

Price Adjustment and Warranty

Big Lots also offers a price adjustment policy and a warranty ranging from 90 days to 365 days on mattresses, covering aspects like wear and tear, damages, and defects. These additional features provide an extra layer of assurance and value to the customers.

Conclusion

When it comes to mattresses, they should have an admirable quality that it does never comes to their return. However, if the returns are applicable for any reason, the process should be easy and short to facilitate the customer as much as possible.

Big Lots have a simple and easy policy as they return any damaged or defective mattresses within 30 days of purchase. However, they can even return after 30 days, but in that case, funds would only be redeemable in Merchandise or store credits. The in-store and Mail returns are easy to file without inconvenience.