Casper mattress return policy, how to make an exchange or a refund?

Casper is among the first mattress brands to offer bed-in-a-box mattresses. It was established in 2013 and is regarded as one of the most innovative mattress brands on the market (check the top rated mattresses).

Some customers tend to shy away from buying mattresses online as there’s no way to try a mattress before buying. Therefore, the chances of mattress returns are high, and these procedures are hectic and lengthy.

Casper does have a simple and effective return policy. You have a 100-night sleep trial, including a 30-day minimum usage trial. Once the 100-night sleep trial ends, you are not eligible for any refunds but can go for an exchange. The minimum usage trial allows your body to adapt to the new sleep surface.

If you want to return your new Casper mattress or any bedding accessories, you need to understand their return policy in detail. We have developed this guide to sort things out for you, so keep reading.

How to Return Casper Mattresses?

If you’ve decided not to keep your Casper mattress and want to send it back, you have an entire 100-day risk-free trial period to do that. Casper has a 30-day minimum usage policy in place.

Therefore, once the minimum usage trial ends, you can initiate your return by contacting customer support. They will ask you about your order number after asking a few questions about why you are returning our mattress and providing you with a different solution to resolve the issue.

If none of these solutions works for you and you want to return the mattress, the company will cooperate and schedule a pickup service with a local donation facility.

How to Initiate the Return/Exchange Process with Casper?

The first question that comes to mind when you are purchasing a bed-in-a-box mattress is, how will the returns work? You’re thinking this because your mattress came in a box, and getting it back into the box will be a tough task for you when you do it at home.

Contact Casper’s Customer Support Service

To initiate your return with Casper, you must contact their customer service via email or phone. Moreover, you can visit Casper’s website and access the live chat with one of their representatives for the same purpose.

Once Casper has processed your return, the company will issue the refund. The company will refund the shipping charges if you live in Alaska or Hawaii. The company will cooperate with you in arranging the pickup service with the help of a local charity or recycling facility.

Any refunds will be credited to your account within 14 working days. But if you want to reschedule the pickup, you must contact Casper’s customer support service.

You can return the mattress to Casper within the trial period without any charges. Therefore you will get a full refund if you return the mattress within the trial period.

This applies to the items you have assembled at your home. Of course, the company won’t ask you about the original packaging either. Be sure to return the items in good condition where they don’t show any damage, stains, or odors.

Changes in Trial Period & Return Policy

Trial periods would vary if you purchased a Casper mattress during any sale, promotional event, or holiday. You must provide them with your order number and other details when you contact their customer service to initiate a return.

Of course, when you buy a new mattress, your body has to adjust to the new surface. Similarly, the mattress adjusts according to your body shape and weight.

That’s why Casper has a 100-night sleep trial, which is when your body and the mattress adapt to one another. There is a 30-day minimum usage trial period as well.

If you think the mattress is unsuitable, you can initiate the return after the minimum usage trial and before the 100-night sleep trial ends. The company will issue the refund as per the original payment mode used.

If you used a coupon code during your purchase, the dollar value of that coupon is not reimbursable. Apart from that, the company does not refund any shipping costs and fees.

Can I Initiate a Return After the Trial Period Ends?

You can’t initiate a return once the 100-night sleep trial is finished. If the company begins processing returns after the sleep trial ends, the whole purpose of placing that sleep trial fails.

These sleep trials are for testing out your mattresses. Hence, you must keep track of these trials and be sure not only to pass them if you are looking to initiate a return.

Therefore, Casper doesn’t allow returns or exchanges once the sleep trials have ended. However, if you have found any defects in the mattress you have received, you can use the 10-year limited warranty by the company and exchange it for another mattress.

But after the trial period has ended, you are not eligible for free returns. The trial period lasts for 100 days before you receive your mattress while adhering to Casper’s 30-day minimum usage policy.

The minimum usage policy is there because your body and the mattress have to adapt to one another. Once the 30 days have passed and you are not sure about your new mattress, you can initiate the return before the 100-night trial ends.

The company will accept the return of your mattress only if it is in good conscience suitable for a donation and, of course, if the 100-night trial is still ongoing. Casper sends these returned mattresses to charities. Therefore, they have to be in good condition, or you won’t get your refund.

How Does Casper’s Return & Exchange Policy Work?

The company has a client-centric and straightforward return and exchange policy. All your Casper products come with a trial period. 

But if you are unhappy with the Casper products, you can send them back for a refund. The trial period for these items is 100 nights. So, this is when you can send your items back to the company for a reign.

However, Casper has a minimum usage policy in place, and that is for 30 days. It’s the adjustment period, and your body needs to adapt to the new sleep surface for the first 30 days.

So, once you try out your new mattress for the first 30 days and are not satisfied, you can send it back to Casper for a refund within the 100-night trial period. Both these trials begin from the date you receive your new mattress.

Just wait for the adjustment period (first 30 days) and allow your body to adapt to the new sleep surface. If unsatisfied, send it back to Casper within the sleep trial (first 100 days).

You can initiate your return if you are not 100 percent sure about your new mattress. Keep in mind that;

• You don’t need to return your items in their original packaging to Casper.
• The items must be donatable and contain no signs of damage, stains, or odors.

The company will donate to a local charity or a recycling facility. So if it is not in good condition, Casper won’t issue a refund.

Key Takeaways: Navigating Casper Mattress Return Policy

Understanding the Trial Periods

Casper offers a 100-night sleep trial to its customers, inclusive of a 30-day minimum usage period to allow both the body and the mattress to adjust to each other. It’s crucial to be aware of these trial periods, as they dictate the timeframe within which a return or exchange can be initiated.

Initiating a Return with Casper

If unsatisfied with the mattress, customers can initiate a return post the 30-day minimum usage period, but within the 100-night trial. The process involves contacting Casper’s customer support, providing order details and reason for return. Casper facilitates a hassle-free return by arranging a pickup service with a local donation facility.

Refund Process

Once the return is processed, refunds are credited back to the original mode of payment within 14 working days. It’s essential to ensure the mattress is in a donatable condition, free from damages, stains, or odors, to be eligible for a refund. In particular instances, shipping charges may also be refunded.

Exchange Policy Post-Trial Period

Post the 100-night sleep trial, returns are no longer accepted. However, if defects are discovered, customers can utilize the 10-year limited warranty to exchange the mattress. This comes handy in instances where the mattress does not fare well over time.

Conditions for a Successful Return

The mattress must be in a good, donatable condition without any signs of damage, stains, or odors. The emphasis on the condition is due to Casper’s practice of donating returned mattresses to local charities.

Conclusion:

Casper is a quality brand that understands the needs and demands of its customers. They are among the very few brands that started the bed-in-a-box trend, and it is gaining popularity with time.

Casper understands it, and they have covered your purchase with a 100-night sleep trial and a 30-day adjustment trial. In other words, they are giving you time to try and be comfortable with your mattress.

The only thing you need to worry about is that the mattress you want to return must be in good condition so Casper can donate it to a local charity. Plus, you must return it within the 100-night sleep trial. Otherwise, you can only exchange it, and no refund will be issued.