by Costco has a customer-friendly return policy compared to other sellers. Many sellers demand a lot before proceeding with the return claim. Like original packing, the mattress should be unused or untouched, checking the original purchase receipt on the spot, etc.
Some sellers even limit their policy period to a few days or months. On the other hand, Costco is unbeatable and has a surprisingly easy and convenient return policy. So what makes them different from most of the other sellers?
Continue reading the below to find out what makes Costco a standalone from the rest of the sellers. It covers everything you must know about making a return claim with Costco.
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What Is Costco’s Policy for Accepting a Mattress Return Claim?
Returning a mattress with Costco is easy; you can return it anytime if unsatisfied. All you need to do is bring along your membership card, and that would be all. The rest of the company’s customer service reps will care for you. However, if you forgot to bring the card to the help desk, no worries; they will process your claim.
Luckily, you don’t have to go through the pain of reading a lot with the return policy in your hand. Plus, they don’t have a particular policy regarding mattress returns. Their return policy applies to other stuff bought, like mattresses (chech the best selling Costco mattresses), SodaStream Cartridges, Batteries and much more.
Next, you would be worrying about how to return this big and heavy mattress if there is no carriage available. Costco usually relieves customers of this worry by lending an initial helping hand by taking care of this problem. Again, all you need to do here is call your nearest Costco store and tell them you have a mattress to return.
Costco will schedule a day for mattress pickup from your home by fixing an appointment with you. That would be all.
What’s The Return Policy for Returning a Mattress at Costco without Receipts?
Most of us are not good at keeping receipts safe for future reference. But don’t worry if you, too, are one of those who tend to forget about taking care of receipts. Costco takes care of this problem for us all. They won’t push you for the receipts when making a return claim with them. However, this implies only mattresses, not every other item you purchase from Costco. For other stuff, they might require a receipt, without which a return claim would be impossible.
You may wonder why they don’t worry about any receipts for the mattresses bought. Well, Costco stores track your purchase history and the visits you make to their stores. They track it down with your membership card, which you bring along. Therefore, the receipts don’t matter much, and they can quickly check it all from there to verify whether the customer’s return claim is genuine.
So, if you worry about losing the purchase receipts, how can I initiate a return claim? Don’t worry. Just bring your membership card to the customer services help desk, and they will track down your purchase or transaction history to verify the claim and start the initial process.
Is It Possible To Return An Opened Mattress To Costco?
Costco is very friendly and flexible when returning an open mattress. Their policies are very lenient. They have mostly focused on facilitating customers as much as possible for mattress products.
Costco has a big box open policy where they don’t mind returning an opened box item, even a mattress. Most sellers don’t bother to file a return claim when you open their box. Costco takes it back without arguing over the box opened.
Costco even goes as far as not minding if the original packing is lost or thrown away. Even if you don’t have their original packing, they sent you the mattress packed inside; they are still humble enough to return it.
This policy even implies the mattress accessories packing you bought with the mattress. If you have lost or thrown their packing, do not worry. Costco will even accept them back without any hesitations or objections.
How Can You Return A Costco Mattress Purchased Online?
You may have purchased a Costco mattress online. In 2021, probably due to Covid-19, Costco’s online sales got a boost of around 45% increase. As a result, a lot of people downloaded their apps. So, if you purchased a Costco mattress online and worry that the in-store process is easy and online return might be lengthy and complicated, do not worry.
Costco even facilitates their online customers as much as they facilitate the in-store walk-in customers. All you need to do is visit the same website online you purchased the mattress from.
Click on the option for “Orders & Returns”, which will guide you further about the easy steps involved. Once you have followed the online process correctly, it will generate an online return label.
They will even book a schedule with you for the pickup at the same time, so the whole process to complete smoothly without any interruptions since a mattress is an oversized and heavy item for return. They will guide you with further instructions about safety and hazard cautions to make the return easier and safer.
How Long Is It Before I Can Return A Costco Mattress?
Most sellers mostly deal with returns strictly by following a fixed time period policy. However, this is different from the situation with Costco, and they are different from those sellers.
They do not follow that 90-day or 3 Months maximum return claim policy, after which all becomes null and void for a return. With Costco, you can return a mattress at any time you want.
So, in case you are wondering, “Can I still return it after a year of purchase” Yes, absolutely, you can at that too, with 100% guaranteed satisfaction. There are no limits to the returns. You need to be their member when returning, and that’s all.
Costco won’t mind if it’s only a day, week, month, year or more. Simply put, Costco has a fantastic return policy. However, that does not mean the other sellers are inferior or tease their customers with return claims. We believe Costco has a much more convenient and easier policy.
Is It Possible to Abuse Costco’s Return Policy?
You would have known by now that Costco fully supports their customers with return claims. Therefore, abusing their return policy would not be in the customer’s best interest. If you try abusing their return policy, it’s highly possible that they might cancel your membership, and who would want to do that?
Suppose a customer is trying to return it eight years after the purchase. Although Costco will return it due to their generous policy, they may revoke the lifetime membership. Returning a mattress after 5-6 years of use won’t be an ethical thing to do. So it’s best to return it at your earliest when you feel the mattress is not a good fit.
You will get your money back even after abusing their policy, but you will lose your precious membership.
How Do You Receive Your Refund Money For a Costco Mattress Return Claim?
Since Costco offers a lot of ease in returning a mattress, their refund process is the same. In case you are wondering how you will get your money back. Again, do not worry; you will surely get your money back. Each method’s question about how quickly you will receive it varies.
Refund and Returns for In-Store
This is the fastest way to get your money back. Just take the mattress to your nearest Costco Warehouse, and the customer representative will return it. If there are any delays, it might be from your bank or the card issuer’s side.
The store usually returns the money to the same card or bank from where you made the payments. So in-store returns can be your best and fastest bet for filing a return claim with Costco.
Refunds or Returns for Online
The online return or refund process can take longer than an in-store refund return. But that does not mean you would have to face the hassle of filing a complaint and going through the doubt whether the payments for refunds will be processed or not. Again, you will get your money back when filing any online claim.
When you apply for an online returns claim, you must schedule a pickup with Costco’s pickup facility. So, the pickup schedule can take time and ultimately delay your return process. So unless the mattress or any other item you are returning does not reach their warehouse, they do not initiate the refund process.
Since you make the online purchase payments using your card, so when Costco makes the payment back to the same card. It usually takes 30 days for the funds to credit back into that particular account. So that is why online returns can be a lengthy process.
Is It Possible For A Non-Costco Member To Return A Mattress?
Unfortunately, no Non-Costco member can return a mattress. It is a requirement that anyone returning a mattress needs to have a membership card. Otherwise, they won’t entertain the return request.
If the mattress were a gift to someone, you would only require that person’s membership card number instead of who made the payments. They will use the card number to verify the purchase, initiate the return process, and treat that person like a normal customer.
Costco will only make the refunds to that person who had it as a gift, and it won’t be in the shape of cash back. They will not even make the payments of the returns to the debit or credit card of the person who made the payments when purchasing the mattress as a gift. Therefore, they will receive Costco cash as a return compensation.
A Non-Costco member can still use a Costco gift car instead to buy food from their food court. It’s usable at the Costco pump gas stations, Costco membership and merchandise.
Conclusion
Buying anything is simple compared to returning it. Especially when it comes to mattresses, we have many doubts about what would happen if the return is applicable. With Costco, you don’t need to worry about returns.
No matter which item you purchase and how you purchased it. Costco will always facilitate you in the best possible way. With a friendly and hassle-free return policy, all you need to do is not abuse it. The rest leave it all to Costco, and they will figure out how to accommodate you with the return.
Costco mattress return policy FAQs
Does Costco Arrange for The Return Mattress Pickup?
You can return the mattress to the Costco warehouse to initiate the refund process ASAP. However, it will not be an issue if you want Costco to arrange a pickup. Just visit their website and start the online return procedure. In the end, Costco will make an appointment for the pickup schedule to collect the mattress from your location.
What Is the Mattress Topper Return Policy at Costco?
Costco’s return policy is very easy for anything you want to return, whether in-store or online. If you are unhappy with their mattress topper, do not worry. They will return it for you even if the topper is not in its original packing. Other than the topper, they will return any accessories purchased with it, even if that accessory is not in original packing.
Where Do These Returned Costco Mattresses Go?
If the mattress returned is dirty, scratched or damaged, it’s more likely that Costco will dispose of it. Otherwise, in the case where a mattress is in good condition. Costco, if allowed by law, can donate them to those who can make a resale of these unused or slightly used mattresses.
Does Costco Make Refunds for The Mattresses Returned?
Yes, whether purchased in-store or online. Costco does not hesitate to make payments for any returns. The difference is that in-store customers receive their refunds sooner than online customers who wait a bit longer. Other than that, both claims are hassle-free with Costco.