by Natural organic mattresses are gaining more popularity as consumers are getting more health-conscious. Avocado is one of the top brands regarding these organic mattresses. The company uses hypoallergenic materials and has antimicrobial traits. Such properties help eradicate dust mites, and you won’t have to deal with any off-gassing issues.
Sometimes, things don’t work out well, and you must return your mattress for some reason. That’s why Avocado mattresses offer a 1-year return period. This is more than enough for you to check whether the new mattress is the right option for you or not. Avocado allows you to try out their mattress for at least 30 days. If you think that the mattress is not the right one for you, then you can contact customer service so they can arrange a return for you.
Let’s find out some more details in this guide.
Avocado Policy Statement
The terms and conditions that Avocado has set for their mattresses are pretty simple if you are looking to refund or exchange a mattress.
Here are a few points that you need to remember:
- Avocado mattresses and mattress toppers come with different sleep trials. For instance, their Green Mattress, Vegans Mattress, Organic Luxury Mattress, and Latex Mattress come with a 1-year trial (30-day minimum). In contrast, their Eco Organic Mattress and Eco Organic Kids Mattress come with a 100-night trial (30-day minimum).
- You can try out the product from the day you receive your mattress until the end of this trial period. If you are unhappy, the first thing to do is to contact customer support.
- Avocado will provide you with a Return Authorization label and arrange your return. You must follow the same procedure if you are looking for an exchange. You don’t have to use any mail service to return or exchange your mattress.
- They will pay for the return shipping, but this does not apply to their non-mattress products.
- You will get your refund once the company receives your mattress in good condition.
- The mattress must be in good condition because the company will recycle or donate it. They do so to eradicate the grey market for returned mattresses in other online stores.
- The refunds will be issued to the original form of payment.
- If you purchased the mattress from any third party, the return policy would be according to the terms they have set.
- You must open your mattress from the box within 30 days of receipt.
As you can see, the terms and conditions are pretty straightforward, and Avocado is looking to serve its customers and the community in a better way.
Non-Mattress Products Return Guidelines
Avocado has a wide range of other products as well. They have mattress toppers, foundations, pillows, pillowcases, and other bedding items. These items have slightly different return policies for different products.
Some mattress toppers, foundations, and bed frames come with a 1-year or 100-day trial period. While their protectors, loungewear, pillows, pads, and sheets come with 100 and 30-day trial periods.
The minimum trial period for these items is 30-day as well, and you must get in touch with customer support to initiate your return. They will issue the Return Authorization Label and arrange the return for you.
However, these items will be subject to a 15 percent return fee. You have to ensure the things are in good condition so they can be donated. There shouldn’t be any stains, soiling, excessive odors, or tears on these items.
How Long Do You Have For Avocado Returns?
Avocado mattresses are high-quality mattresses made of premium-quality natural materials. Therefore, they come with a long 25-year warranty.
The company stands behind its products and ensures top-notch materials and craftsmanship. This warranty covers indentations deeper than 2 inches that might occur. However, this warranty doesn’t cover normal wear and tear damage from abuse or stains.
You have 100 days or 1 year from receiving your mattress. Your minimum trial period for the mattress is 30 days, and you must open the box within 30 days from the receipt.
Moreover, you must provide Avocado with proof of your purchase for the company to process your return.
How Long Do Mattresses Last?
Most mattresses tend to last around 10 years, but the lifespan will vary based on how you use your mattress and what it is made of (check the top rated durable mattresses).
A good quality mattress can last up to 15 years if you take proper care. But low-quality mattresses can only last for around 5 years or so.
Avocado mattresses are made of premium-quality natural materials that are built to last (also check the best selling organic cotton mattresses). Therefore, these mattresses come with a 25-year warranty.
Mattresses that are used frequently will see more wear and tear. So, if you want to extend your mattress’s life, it is best to use a mattress protector. Make sure to vacuum it regularly and avoid any spills as much as you can.
Does Avocado Have A Grace Period?
Yes, Avocado mattresses do come with a grace period. You can use this period only in the beginning and not at the end. You must try out your mattress for at least 30 days.
If you don’t like your new Avocado mattress, the company will take it back, no questions asked. You don’t have to arrange the return on your own.
Contact customer support, and they will take care of the rest for you. This simple return policy applies to all products from the company, not just their mattresses.
What Does Avocado Do with Returned Mattresses?
Avocado is a premium mattress brand driven to provide the best sleep experience (check the most comfy mattresses). They provide you with quality products and ensure excellent after-sale service.
If you are unhappy with your Avocado mattress, you can reach out to their customer service, and they will arrange a return along with a full refund.
Any mattresses returned to them are donated or recycled. In most cases, the company looks to donate these returned mattresses for charitable purposes. That’s why returning a mattress in a good condition is an absolute must. Otherwise, they won’t accept your return. Therefore, your mattress has to be free of odors or stains, and there shouldn’t be any tears.
Key Takeaways: Avocado Mattress Return Policy Guide
Return Period Duration
Avocado extends a generous 1-year trial period for certain mattress models, allowing customers ample time to decide on the suitability of their purchase. A minimum trial of 30 days is required before initiating a return, ensuring that customers have a fair amount of time to assess the comfort and quality of the mattress.
Return Process Simplified
The return process is straightforward; customers need to contact Avocado’s customer service to initiate a return. Upon contact, a Return Authorization label is provided and the company arranges for the return, sparing customers the hassle of managing the return logistics.
Refund Methodology
Once Avocado receives the returned mattress in good condition, a refund is issued to the original form of payment. The mattress condition is crucial as Avocado aims to recycle or donate the returned mattresses, aligning with its commitment to eco-friendliness and community support.
Non-Mattress Products Return
Besides mattresses, Avocado’s return policy extends to other products like toppers, foundations, and bedding items, albeit with a 15% return fee. The trial periods and conditions for these items slightly vary, indicating a well-thought-out return policy catering to the diverse product range.
Long-term Assurance
Avocado mattresses are backed by a 25-year warranty, reflecting the brand’s confidence in its premium-quality natural materials and craftsmanship. This long-term assurance further enhances the value proposition of Avocado mattresses, promising a durable and comfortable sleep solution.
Grace Period Provision
The grace period necessitates a minimum of 30 days trial before deciding on a return. This provision ensures that customers have a reasonable timeframe to adjust to the new mattress, making an informed decision on its suitability.
Responsible Disposal
Returned mattresses are either donated or recycled, showcasing Avocado’s responsible approach towards community welfare and environmental sustainability. This responsible disposal policy underlines Avocado’s commitment beyond just sales, towards a broader societal and environmental good.
Conclusion:
Avocado mattresses are some of the best on the market. They are made of quality materials, and the mattresses are hypoallergenic. It means these mattresses don’t have any toxins or allergies (check the top rated mattresses for allergies).
This is good news for people with sensitive skin types and those who have to deal with allergies and asthma. If you think the mattress is not the right option for you, you can always go for a return.
Get in touch with Avocado’s support team, who will guide you through the return process. They will issue a return label and take the mattress back from you for a full refund or an exchange.
Make sure you provide them with proof of your purchase and that your mattress is in good condition so Avocado can donate it for charitable purposes.
Avocado Mattress Return Policy FAQs
Can you return an Avocado mattress for a refund?
Yes, you can return your Avocado mattress for a refund. These mattresses come with a 100-night sleep-yourself or 1-year trial. After that, you will have to use your mattress for at least 30 days.
If you think the mattress is not the right option for you, you can return it for a refund. Then, get in touch with Avocado's customer service, who will take care of the rest for you.
Does the Avocado Mattress sag?
The type of your Avocado mattress will help you determine whether it will sag or not. For instance, an Avocado Latex mattress will not sag over time.
Latex is a durable material that can return its shape year after year. However, an Avocado memory foam mattress is more prone to sagging over time.
Memory foam is not as durable as Latex and can lose shape with regular use. If you own a memory foam mattress and it begins to sag, you can use a mattress topper to get better support from your bed and enable it to perform better.
Do Avocado mattresses get softer?
Yes, Avocado mattresses tend to get softer with time. It's due to the memory foam and Latex layers used in developing these mattresses that tend to collapse and break down after extended usage.
You will notice that the mattress will feel much more comfortable for you to use because your body will get used to it.
What is a good reason to return a mattress?
Any mattress that feels too soft or too firm for your preferences proves to be a good reason to return your mattress. To avoid this hassle, you need to make sure that you consider your body weight and your sleep position as well. These are the primary reasons why a good-quality mattress doesn't feel comfortable.
How long should I try a mattress before returning it?
You must ensure that you try out your mattress for at least a few weeks before deciding whether it's best for you. That's precisely why most mattresses come with those long sleep trials.