Nectar mattress return policy, how to get an exchange or a refund?

Nectar offers one of the best mattresses with full confidence that none would return. Most sellers tease their customers with small issues and find ways for the customer to cancel their return. Nectar kept its customer’s ease in their mind when designing a customer-friendly policy. However, if you have recently bought a mattress with them and are thinking of returning it, do not worry. Nectar offers an easy return policy.

Nectar has a policy to use the mattress for 30 nights. This is because they believe it is the period required for users to get used to their mattresses. Other than that, they even allow a further 365 days free trial period. However, after 30 nights, you can return a Nectar mattress any time before the 365-day free trial.

Mattress Return Policy with Nectar Explained

Unlike other sellers, Nectar cares about its customers, no matter what they buy. However, in the case of a mattress, Nectar’s policy is straight and customer-friendly. Customers return their purchased mattresses for various reasons these days. So, Nectar doesn’t mind them and is always happy enough to return them.

Nectar is confident enough that their mattress would not return and customers would love them. Still, Nectar offers a 365 days trial period to try it out. In case you decide to return your mattress before even opening it. You can always do that straight away and receive your full refund. Otherwise, Nectar would ask you to give it a tryout 30 days before returning.

Once 30 days have passed, it’s still before 365 days trial period. You would now be fully eligible to return your mattress and receive your full refund. One important rule is that the mattress should be in good condition. Any mattress misused or damaged intentionally would not be eligible for returns.

Since destroying a mattress can be very dangerous. This can release various hazardous chemicals into the surrounding environment. Therefore, Nectar will work with you to take care of that mattress. They can help you to donate it to any local charity organization willing to accept it.

This would be socially beneficial and benefit the customers by saving their fee for restocking, which many other sellers charge nowadays.

Which Item Is Not Eligible For A Return?

Although Nectar’s return policy is pretty forgiving, still, there are some exceptions where an item might not become eligible for a return. Check out some of these item conditions below:

• Sheets or opened and used pillows and other bedding items are not eligible for returns.
• Damaged or misused mattresses no longer eligible for donations to any charity organization are ineligible for returns.
• Any product that does not fall in Nectar’s exchange or return policy.

For any factor defect, you must check the item thoroughly at the time of purchase to see if it is coverable by warranty. Nectar mattresses have a lifetime warranty. However, their foundations or bed frames only have a three-year warranty period.

Returning a Nectar Mattress Without a Box

Again, Nectar does not mind accepting a return claim even if you don’t return the mattress in its original box or packing. You don’t necessarily need to hang onto the original packing materials since they have to donate them to the local authorities, so that is why the packing probably does not matter a lot.

How Much Time Before You Can Make The Returns

Nectar only asks a little from its customers before returning a mattress. However, if you are to return a mattress, they only require you to at least try it out for 30 nights to see if it is a right fit for you or not. They even offer a 365-day free trial time before which you can still make the returns. But again, it has to pass the 30 nights trial.

So, once the trial is over, in the next 335 days, you can return the mattress at any time. Nectar will issue the full refunds without any hesitations. Next, they will work with you to donate that mattress to a local charity instead of returning it to their factory unless necessary.

Other bedding items like sheets, pillows, and blankets must be unopened. Otherwise, they would not be eligible for the returns. Next, for the furniture items such as foundations and bed frames, you can return them within 50 days of the delivery date. They even have three years of manufacturer warranty to further assistance.

Are Full Refunds Possible With Nectar?

Nectar could make the full refunds only once your return has become eligible for the refunds under their policy if there were any free promotional items you received with the mattress at the time of purchase. Nectar will lend a friendly hand, allowing you to keep it to yourself if you want to.

There aren’t any return costs you may have to bear. Except for the case where you are dropping the mattress off to a charitable organization by bearing the delivery cost. Since you would be hiring a transport facility for the drop-off, you would also need to pay them. Other than that, it’s all free of cost.

Eligibility for the Return

The mattress needs to be eligible for the return before applying for the return. Check out below the eligibility criteria for their mattress returns.

It Should Be In A Donatable Form

Nectar strongly supports a good night’s sleep for everyone. Therefore, the mattresses that their customers return, Nectar donates them all to the nearest charitable organization for the use of people less fortunate. However, a mattress still in good condition is eligible for donation.

Slightly Used With Minimum Wear And Tear

A gently used mattress is eligible for a return. Therefore, when you use the mattress for its 30-day period, make sure not to damage it; otherwise, it becomes ineligible.

Used With Appropriate Bed Frame, Base, Or Foundation

Sometimes a mattress needs to be used for the specific size or purpose it is made for. Therefore, using it with some other bed frame, base or foundation would not be appropriate as it can damage or jeopardize its condition. So, make sure not to abuse the mattress using the wrong accessories.

The Mattress Must Not Have Any Molds, Bed Bugs, or Spills

Since Nectar does not recycle or resell most of its returned mattresses. Therefore, ensure the mattress you are returning is free from environmental damage such as molds, bed bugs, or spills. In such cases, a mattress might not be suitable even for donating to a charitable organization.

How Can You Return a Mattress?

Since Nectar does not have a physical store, most return cases come online. You can return the mattress by following any of the below procedures.

By Email

Nectar does not have a physical store to entertain customer complaints or issues. Therefore, if you need to file a return, you can send an email to: [email protected]. However, ensure to send the email via your valid ID, as there will be further correspondence.

Contact Customer Service

If you cannot send an email for any reason, you can still file a return claim. You can do this by simply calling their friendly customer services at 1-888-425-4854. However, make sure to contact their helpline between their working hours to make sure everything is clear.

Filling Out Their Return Form

You can even visit Nectar online on their website and fill out their online form to file a return case once the form is filled and submitted. Then, the next process will initiate, and they will fully assist you further.

Rely On The Donotpay Option

If you are looking for a fast return claim response, you can choose Nectar’s DoNotPay facility to charge back your money. It’s easier and quicker than the simple return methods, which take days instead.

What Is Nectar’s Product-Specific Return Policy?

Since Nectar sleep sells a wide variety of products at its online store, therefore, the return policy varies from one product to another. Check out below the details for their other products sold.

Mattress Protector

The mattress protectors have a 50-day return-back window.

Sheets

Sheets are only eligible for return if you do not open them and are still in their original packing.

Pillows

Pillows have a 50-days return window with a further restriction for them to be clean and unopened in their packing for acceptance.

Metal Frames and Adjustable Bases

The Nectar metal frame and the adjustable base have a 50-day-only return window.

Nectar Bed Frame and Nectar Mattress Foundation

Both bed frames and Mattress foundations come with a three years manufacturer warranty.

Key Takeaways: Nectar Mattress Return and Exchange

Understanding the Return Policy

Nectar mattresses come with a unique return policy that prioritizes customer satisfaction. Initially, a 30-night adjustment period is given to the customers, post which, if unsatisfied, the customers can return the mattress any time before the conclusion of a 365-day trial period.

Easy Return Procedure

Returning a mattress is made simple with Nectar. Customers can initiate a return by sending an email to [email protected], calling customer service at 1-888-425-4854, filling out the online return form on Nectar’s website, or using the DoNotPay option for a quicker refund claim.

Eligibility Criteria for Returns

The mattress to be returned should be in a donatable condition, showing minimum wear and tear, and should be free from environmental damages such as molds, bed bugs, or spills. It should also have been used with an appropriate bed frame, base, or foundation to prevent any misuse or damage.

Return Window for Other Products

Nectar extends a 50-day return window for products like mattress protectors, pillows, metal frames, and adjustable bases, provided they are unopened and in original packaging. Moreover, bed frames and mattress foundations come with a three-year manufacturer warranty for further assistance.

Complete Refunds and No Hidden Costs

Nectar facilitates full refunds once your return is approved, with no hidden or additional return costs. Any promotional items received with the mattress purchase can be retained by the customers, making the return process even more favorable.

Donation Instead of Return

Instead of returning the mattress to the factory, Nectar works with customers to donate the returned mattresses to local charity organizations. This socially responsible initiative also saves customers from any restocking fees, which is a common practice among other sellers.

Exchange Policy

Exchanges are possible if the mattress is found to be damaged or defective from the manufacturer’s end. Customers are encouraged to contact customer service to proceed with the exchange process.

Timely Refund Process

Once the return is processed, it takes only 14 business days for Nectar to refund the amount back to the original account, showcasing a prompt and customer-centric approach in handling returns and refunds.

Conclusion

Returning a mattress should be easy and fast as the customer’s sleep depends upon it. However, sometimes customers do not fully understand the return policy and make the returns unnecessarily. Therefore, Nectar insists on using their mattresses for at least 30 days or a 365-day free trial so the customer can fully get used to them. Nectar believes only then would a customer be able to understand whether they should return it or keep it.

Nevertheless, if the mattress turns out damaged or dangerous for use, you can immediately return it within 30 days of purchase. All in all, Nectar’s policy is convenient and does not involve complications.