How to return mattress to Amazon?

Amazon has a wide variety of products available in its offerings. And it includes those boxed mattresses. But what can you do if you purchase one of these mattresses and change your mind later?

This guide will discuss all those minor details you must remember when returning a mattress delivered back to Amazon. The return process is slightly different when it involves Amazon compared to those returns made under different night trials.

The return process at Amazon varies depending upon the seller and their terms and conditions.

Let’s dig in deeper and find out the terms and conditions of these mattress returns when you bought them from Amazon. 

Returning a Mattress to Amazon

Amazon generally offers around a 30 to 100-night sleep trial or return policy for most mattresses. The mattress type doesn’t matter here; it can be a memory foam mattress, a hybrid, or an innerspring.

Nevertheless, there are some other aspects that you need to keep in mind,

• Unopened mattresses can be refunded and returned.
• Expended or unboxed mattresses cannot be returned
• But you can get a refund on those unboxed or expended mattresses from the seller directly, especially if they have a different return policy than Amazon’s.

You can find all the related details in the Amazon Return Center. Or you can directly click on the “Return or Replace Item” link next to your original order’s details. You might have to click the “Heavy-Bulk” option because it will include mattresses.

In more detail, let’s discuss these return options that Amazon offers.

Returning Unopened Mattresses to Amazon

If you are returning a mattress just because you have ordered the wrong size or type m you can return it to Amazon without opening it. The return period under this condition is 100 days from the date of purchase. Any terms set by the 3rd part (seller) might vary here.

You won’t have to do any additional packaging and can arrange a return using Amazon’s Returns Center. Just remember to click on the” Heavy-Bulk” option for mattresses. You can reach out to Amazon customer service via phone as an alternate option and arrange a return.

Different courier companies collect these returned mattresses assigned by Amazon. Based on whether the mattress is from some other seller or Amazon directly. You can go to UPS, FedEx, or any other courier company to collect your unopened mattress.

The process will take around 25 days or more for Amazon to ship the mattress back to the seller. So, you might have to deal with a bit of delay regarding a refund.

You can go through the FAQs section in the Returns Center, and Amazon has stated that you will get your refund in 2 to 3 weeks. Well, it can be as fast as just 7 days in some cases.

Returning Opened & Expanded Mattresses

The second condition is what if you want to return an unboxed or expended mattress? In most cases, the thought of returning a mattress might not hit us until we have slept on the mattress for a few nights.

In such a scenario, Amazon only allows you to go for a refund within 30 days from your purchase date. And as you go through the return process for an expanded or unboxed mattress, you will have to provide Amazon with why you are returning the mattress, why it isn’t the right option for you, or why you feel it is defective.

You can get a full refund for any reason within 30 days from the date of purchase. But you can only return it for reselling for full-size or smaller mattresses. Any larger mattresses than full size can either be donated if they are not damaged or left for Amazon’s disposal.

Returning mattresses with longer sleep trial periods (100 nights)

What if you are looking to return a mattress that comes with a 100-night sleep trial (which is longer than Amazon’s 30-day trial)? Third-party sellers tend to have different return policies than Amazon. And in such a scenario, you will have a longer trial period (more than 30 days) to try out the mattress. 

You must check out the Warranty & Support section of your mattress listing on Amazon. You can also directly reach out to the seller to find out their return policy regarding their mattresses sold on Amazon.

These 3rd party sellers include many major mattress brands (check the best selling mattresses). Casper, Tempur-Pedic, Nectar Sleep, and many others sell their mattresses on Amazon and have longer trial periods than Amazon’s 30-day mattress trials.

Do You Need Any Proof of Why You’re Returning It?

When you are returning your mattress to Amazon, you usually don’t need to provide them with proof of purchase, and this is because Amazon maintains a record of all their transactions.

They will look up this particular transaction in their database on their own. So, you will only have to get in touch with them and leave the rest.

Alternatives When You Cannot Return Your Mattress

You might not be allowed to return a mattress to Amazon if you have exceeded the return deadline. Similar is the case if you have accidentally removed the labels from the mattress.

There are various eco-friendly options you can go for if Amazon isn’t accepting your mattress return. If the mattress is in good condition without any damage, you can sell it on Facebook Marketplace, OfferUp, or Craigslist.

If you don’t want to resell the mattress, you can always donate it to charities that accept these large donations. And if the mattress is not in good condition, you can send it to local companies to disassemble without damaging the environment.

Mattresses That Can’t Be Returned

Returning your mattress to Amazon is fairly simple. But even with a generous return policy, some conditions prohibit you from returning your mattresses to Amazon. These are as follows:

The return policy has expired

This is the most common reason you cannot return your mattress to Amazon. You can easily lose track of the proceedings and forget you missed the deadline to return your mattress.

You might have confused the 30-night and 100-night trial periods

Another reason can be that you are confused about what trial period comes with the mattress you bought from Amazon. Remember that if the mattress is expanded and unboxed, you only have 30 days to send it back to Amazon for a refund. The 100-night trial is for mattresses that are unexpanded and unopened.

You might have ended up damaging the mattress

You can claim a refund if you have received a damaged mattress. However, if you have damaged the mattress, you cannot claim any refund.

Therefore, when testing your mattress, you should cover it with the mattress cover or protector to prevent any potential damage. The return or refund won’t be possible even if the mattress has a small mark.

Key Takeaways: Returning a Mattress to Amazon

Amazon’s Standard Return Policy

Amazon typically offers a return window of 30 to 100 nights for mattresses, but the exact duration depends on the seller’s specific terms and conditions.

Unopened vs Opened Mattresses

Unopened mattresses can be returned within 100 days of purchase. In contrast, opened or expanded mattresses have a shorter 30-day return period, but specific reasons for the return, such as dissatisfaction or defects, need to be provided.

Third-party Sellers & Extended Trials

Some mattresses, particularly those from renowned brands like Casper or Tempur-Pedic, might offer longer trial periods than Amazon’s standard policy. For these, it’s crucial to check the mattress’s Warranty & Support section or contact the seller directly for precise return instructions.

No Need for Proof of Purchase

Amazon retains all transaction records, meaning customers don’t usually need to provide proof of purchase when initiating a return.

Instances Where Returns Aren’t Possible

Return attempts might be unsuccessful due to reasons like an expired return window, damage caused post-purchase, or confusion between the different trial durations.

Alternative Solutions

If returning a mattress to Amazon isn’t feasible, selling it on platforms like Facebook Marketplace, donating it to charity, or sending it to eco-friendly disposal services are viable alternatives.

Conclusion:

Returning your mattress on Amazon is a pretty simple and straightforward process. You will only have to keep in mind the trial period they offer.

For unopened mattresses, the trial period is 100 days from the date of purchase, and for opened mattresses, it is 30 days. So, keep track of these dates, and you will be fine.