by Oh, so your Nectar sleep experience fell short somewhere? Well, no issues. We have covered you with our comprehensive guide if you want to return your Nectar mattress.
Nectar mattresses have a pretty good offer for its customers (also check the top rated mattress), and its return policy is not different either.
So, carry on reading till the end and know the entire process before you send your Nectar mattress back to them.
How to Return a Nectar Mattress?
Nectar is a brand that takes care of its customers. So, their policies stay well aligned with maximum customer satisfaction. Only two mattress manufacturers offer a year-long night trial with a lifetime guarantee on the market, and Nectar is one of them.
Not many people send their Nectar mattresses back to the manufacturer. Still, the company has kept this trial and guarantee for its customers, showing what quality it offers and that it stands behind its products.
Here are the steps involved in the return process when it comes to returning your Nectar mattress:
Gather Your receipts or Other Proof of Purchase
Once you have purchased your mattress from Nectar, they will provide you with an identification code. And it will be your order number to coordinate in case of any problem.
But you should gather everything that is linked with your purchase. And it includes those receipts, serial numbers, your order, or any other communications. So, you know what we’re talking about here!
Keep your info, including your name, address, phone number, and personal identification number, with you during the time of your communication with them as well. It’s because their customer care may require some of this info too.
You won’t have to worry about packaging. Other mattress brands are very strict in this policy and want customers to return the goods in their original packaging, but Nectar doesn’t.
Contact Customer Service
After gathering everything you need, you can contact their customer support. You can get in touch with them via phone or email. You can also fill out the Resident Home Return Form on the website. They have a chat feature on their website. Look for the small live chat box that will pop up at the bottom of your screen. You can use it to communicate with one of their staff members.
Customer Service Will Confirm Your Purchase
After getting in touch with them, Nectar becomes aware that you want to go for a mattress return. They will first confirm when you made the purchase. Afterward, they will ask you about your information, including your name, address, order number, and other information.
Therefore, the conversation regarding the confirmation might get a bit long.
Scheduling a Pickup Date That Suits You
After confirming the purchase, Nectar will move on to the next step, deciding which pick-up date suits you the most. Then, nectar will come to your doorstep and collect the mattress that day.
The collection date might change due to various reasons. But you won’t have to worry much about it because customer support will stay in touch with you on this.
Once the return process starts and Nectar confirms your purchase, it’s their responsibility to deal with the pickup.
The Mattress is Returned to Nectar’s Facilities
After picking the mattress up from your home, Nectar will package it for safe transportation. It will then be returned to Nectar’s factory or another facility. Now the question is, what will be the fee for all this?
At the moment, Nectar charges a fee for delivering a mattress to its new customers. But the company doesn’t charge any fee when collecting the returned mattresses. So, the pick-up service will remain free of cost; hurray!
Your Refund is Processed
Once the mattress arrives back at the factory, the company will initiate the refund process. And the good thing is that they won’t add a fee here.
Nectar promises a full refund to those unsatisfied with their mattresses, and they deliver on their promise. But how long the refund process will take is a bit tough. But after collecting the mattress from you, you won’t have to worry that the company won’t pay you back.
The thing is, the speed of the refund process will entirely depend upon how many returns are they processing and whether the mattress was damaged somehow or not. If they find out the mattress is damaged, they will further discuss the matter with you.
Do You Need the Original Box to Return a Nectar Mattress?
One of the reasons why Nectar is different from other mattress brands on the market is that they don’t need the original box or packaging with the mattress you are returning.
Other brands don’t accept a return if it doesn’t have its original packaging. You will have to keep the packaging during the trial period. Nectar is different, and they accept the return without their original packaging.
Is There a Class Action Lawsuit Against Nectar Mattress?
Nectar has dealt with a few lawsuits in recent times. One of them is that their mattresses have fiberglass in them, and the company has not shared the same on the labels of their mattresses or their website.
Apart from that, there was another lawsuit that the company recently settled, and it was regarding the company falsely claiming that their mattresses are entirely made in the USA.
The lawsuit was about Nectar’s DreamCloud mattress as it was wrongly claimed to be entirely made with materials 100% sourced from the US. This was untrue, and Ran Reske, the owner of Resident Home LLC (Nectar’s parent company), paid the charges.
How Does a Nectar Mattress 365-Day Trial Work?
Your 365-night trial by Nectar starts from the date of purchase. So, you have 365 days to return your mattress to Nectar for a full refund if you don’t like it. You just have to go through the return process we have listed above, and that’s it.
What is the Nectar Return Policy?
Your request for a return for an opened Nectar mattress should not be earlier than 30 days from the delivery date.
And your request for the return of your opened mattress would not be later than 365 days after the date or purchase. Unopened mattresses are fully eligible for return and refund right after the delivery.
What is the Nectar Warranty?
With this warranty, in the first ten years of your ownership, Nectar will replace your mattress with a brand new one (equal or greater value) without any additional charges.
After 10 years, Nectar will recover, replace, or repair your mattress as they deem necessary. And you will only have to pay a small transportation fee for this.
How Do I Claim My Nectar Warranty?
You will only have to get in touch with their customer support with all the information about your purchase and personal data, as we guided you earlier in this article. Their staff member will provide you with all the information you need on this.
What Does Forever Warranty Mean?
According to Nectar’s Forever Warranty, the company will either replace or repair the mattress for as long as you own the mattress. And all this will only be against a small transportation fee each time.
Key Takeaways
Returning a Nectar mattress? Here’s a step-by-step guide on how to send back a Nectar mattress and everything else you need to know.
Steps to Return a Nectar Mattress
- Gather Your receipts or Other Proof of Purchase: Make sure you have all the purchase-related documents, including receipts, order numbers, and any communications. Keep your personal information handy for communication.
- Contact Customer Service: Get in touch with Nectar’s customer service through phone, email, or the live chat feature on their website.
- Customer Service Will Confirm Your Purchase: The team will verify your purchase and collect necessary information from you.
- Scheduling a Pickup Date: Once confirmed, decide on a suitable pick-up date. Nectar will handle the mattress collection from your doorstep.
- The Mattress is Returned to Nectar’s Facilities: After collection, Nectar ensures safe transportation of the mattress back to their facility.
- Your Refund is Processed: After the mattress reaches the factory, Nectar will initiate the refund process, ensuring you get the full amount back.
Additional Information
- You don’t need the original packaging to return the mattress.
- Nectar faced lawsuits related to fiberglass presence in mattresses and the origin of the materials used.
- The 365-night trial begins from the purchase date. The return policy allows for returns after 30 days but before 365 days of purchase.
- Nectar provides a ‘Forever Warranty’ which covers replacements or repairs as long as you own the mattress.
Conclusion
Nectar Sleep is one of the top brands in the mattress industry (also check the top rated mattresses in the world), and they are highly regarded for their quality products with a lengthy trial period and warranty.
You can try out their mattresses with peace of mind. But if you think the mattress doesn’t suit you, get in touch with them.
Nectar will arrange a pick-up on a day that is suitable for you. Not many bed brands offer this type of facility to their customers.
How to return Nectar mattress? FAQs
How do I contact the Nectar mattress?
You can contact them via phone or email. You can also fill out their contact form on their website or get in touch with one of their staff members through live chat.
Is it possible to exchange my Nectar for a new one?
Yes, you can have at least one exchange, but it excludes any exchanges against any manufacturing defect. You will have to keep all opened items for at least 30 days after delivery before they become eligible for return.
Are returns free to Nectar mattress company?
Yes, their 365-night trial begins after 30 days (break-in period) from the delivery date. During this period, you can go for an exchange or return, absolutely free of cost.
How long will it take for my refund to be processed?
The refund process can take 2 to 3 weeks. But all is well once Nectar has confirmed your purchase and accepted the return. It entirely depends upon how many returns are they currently dealing with.
How do I return a non-mattress product?
The process is similar; you have to contact them via phone, email, or live chat on their website. You will have to provide them with your information, and they will set up a pickup time with you as per your suitability.
How do I reach the Returns Department?
You can call support or reach out to them via email. You can also live chat with one of their staff members on their website.