by Ikea is a retail store that is highly regarded for its quality customer services and a range of products for daily use. And these products include mattresses from different brands (check the top rated IKEA mattresses)
But you might wonder if Ikea has any return policy on mattresses or not? Well, this guide will help you out, so you can carry on reading till the end to learn all about Ikea’s mattress return policy.
The mattress brand with the best (and convenient) return policy
What’s Ikea Store Mattress Return Policy?
If the mattress package is unopened, Ikea lets its customers return their mattresses and open-package mattresses within 90 days or 365 days.
It can be due to the wrong choice by the customers, or the return can be due to unsatisfactory performance. But the return will only be made for a store credit. You can choose to go for a refund, and the store will oblige your request.
However, you will have to make sure these mattresses must not dirty. Moreover, you must provide them with the receipt to get your full store credit or refund.
What’s the Process of Returning a Mattress to Ikea?
Returning items like lamps or pots to the retail giant is not a big deal. But returning larger items such as memory foam mattresses can be a bit of a difficult process. And it is purely due to the size of the item you are dealing with here.
These Ikea mattresses come rolled up and compressed in a box. So, when unpacking the mattress, things get cumbersome when returning an unpacked mattress.
Now, Ikea can return these mattresses in-store and through a pickup service, and the cost can be around USD 20 to USD 200, depending on your address or location.
Moreover, some Ikea stores need you to return your mattress to its original bag for hygiene purposes. But this scenario only happens with a handful of stores.
What is the Warranty on Ikea Mattresses?
Ikea provides a warranty on most of its products that customers buy in-store. And these products include mattresses. Ikea mattresses come with a 25-year warranty, and this warranty also covers defects within workmanship or the materials in the construction of these mattresses.
A 25-year warranty does not cover a few Ikea mattress products. These products include mattress pads, sofa bed mattresses, children’s mattresses, and Jomna mattresses.
The warranty Ikea offers also doesn’t cover any misuse or intentional damage done on the mattress from the customer’s side.
I don’t Have a Receipt? How Should I Return My Ikea Mattress?
The best practice, in general, is to keep the receipt with you of any products you want to return to Ikea, especially if these products are large, like a mattress.
It is important because you might need the receipt in case you have to return the mattress. But if you have lost your receipt, the store can confirm your original purchase with the help of your debit or credit card matching with the original purchase. This thing will be there in the store’s database.
But as Ikea products are not sold anywhere else, returning them to Ikea can be pretty easy. But the only issue is you will have to make sure the purchase was made within 90 to 365 days from the date of purchase.
If you want Ikea to accept your return, you have to aim to bring the return back in its original conditions along with all its original packaging within 90 to 365 days. Furthermore, the store might only allow 3 receipt-less returns within a specific period.
How Long Would a Mattress Refund Take at Ikea?
If you want to return your Ikea mattress, the store might offer to exchange it with a similar product, or they will award you a full refund.
If you want to go for a refund, you can always expect it to take around 10 days. But you will get your refund in 10 working days, which can take much longer.
The process will be much faster if you want to go for store credit. You can go for an exchange or buy something else if you want to.
Preparing for Ikea Requirements
If you are looking to return products such as mattresses to Ikea, you will not provide the story with the receipt. You will have to provide them with your government-issued photo ID and the receipt.
Ikea says they will only need your ID information to authorize the returns, just in case you are hesitant to provide them with these documents.
Once the site has collected all the information they need to keep in its database, it will send it back to you. But you have to make sure that your mattress stays in good condition
The store won’t accept your return or exchange if modified from its original state. So, you won’t be able to return your mattress if it is dirty.
Does Ikea Accept Opened Items?
A full refund is available for your opened items from the store within 180 days before the date of purchase. Just keep in mind to provide the store with proof of purchase.
If you return your opened items to the store due to the damage, Ikea will send replacement parts. But for that, you will have to contact their customer service to resolve the matter as soon as possible.
If you have lost your receipt and can’t find it, the local ikea store can try and find a copy of your purchase proof from your database, but you will have to provide them with the last four digits on the card to make the purchase.
Moreover, you will have to provide them with the date of purchase, the store’s location, and the transaction amount.
Key Takeaways: IKEA Mattress Return – Refunds and Exchanges Explored
Overview of IKEA Mattress Return Policy
IKEA, known for its customer-centric approach, has laid down a straightforward mattress return policy. Customers have the liberty to return unopened mattresses within a span of 365 days, and opened ones within 90 days. The reason for return could range from a wrong choice made by the customer to unsatisfactory performance of the mattress.
Refund or Store Credit: What to Expect?
Upon returning a mattress, customers can opt for a full refund or store credit. However, it’s imperative that the mattress remains in a clean state and the original purchase receipt is provided to facilitate this process.
The Journey of Returning a Mattress
Returning a mattress to IKEA can be slightly cumbersome given its size. Although IKEA mattresses are delivered rolled up and compressed, returning an unpacked mattress may require a pickup service, the cost of which varies between USD 20 to USD 200 based on the location. Some IKEA stores may also require the mattress to be placed back in its original bag for hygiene purposes, although this is not a universal requirement across all stores.
Warranty Coverage on IKEA Mattresses
IKEA mattresses come with a substantial 25-year warranty covering defects in workmanship or materials, barring a few products like mattress pads, sofa bed mattresses, children’s mattresses, and Jomna mattresses. This warranty does not cover misuse or intentional damage inflicted by the customer.
Lost Your Receipt? Here’s What to Do
It’s advisable to keep the receipt for any potential returns. However, if misplaced, IKEA can verify the original purchase using the customer’s debit or credit card details. But remember, the purchase should fall within the 90 to 365-day return window, and only three receipt-less returns are allowed within a specified period.
Refund Processing Time
In case of a refund, it generally takes around 10 working days to process. However, opting for store credit could expedite the process, allowing customers to either exchange the mattress or purchase other items.
Preparation for a Hassle-free Return
For a seamless return process, providing a government-issued photo ID along with the receipt is crucial. IKEA assures that this information is solely for authorizing returns. It’s also vital to ensure that the mattress remains in its original, unmodified state, and is clean to be eligible for return or exchange.
Policy on Opened Items
IKEA’s policy extends to accepting returns of opened items within 180 days from the date of purchase, provided proof of purchase is furnished. If the item is returned due to damage, IKEA offers replacement parts, with customer service being the point of contact to resolve such issues.
Conclusion:
Ikea has a good return policy, and most mattresses have a 25-year warranty (check the best selling mattresses). But to ensure your entire return process stays on track and goes like a breeze, you will need to provide them with the receipt.
Moreover, you will have to provide them with your photo ID issued by the government. You will get your refund in about 10 working days, or you can opt for store credit if you want to buy a similar product or something else.
IKEA mattress return policy FAQs
What’s Ikea mattresses’ longevity?
Over time, all mattresses become less comfortable. So, changing your mattress after every 8 to 10 years is recommended. But with proper care, an Ikea mattress can last more than 20 years.
Does Ikea take back opened items?
An Ikea is delivering excellent customer support and return policies. You can return an opened item within 180 days and purchase a proof for a full refund. On the other hand, if you want to return an unopened item, you can do it within 365 days.
Do you need to turn your Ikea mattresses?
The top layer of the Ikea mattresses comes with soft foam and less dense air that promotes air to cradle your body. The bottom layer of the mattress has high-dense foam that gives a warmer feel during sleep. So, it is not recommended to turn your Ikea mattress.