by If you want to purchase a mattress, Macy’s can be a good place. The store has a wide range of mattress brands, and you can buy all kinds of mattresses and bedding accessories (check the top rated mattresses).
Buying a mattress is a big deal as it comes with a hefty price tag. Therefore, you need to understand the rules and regulations for returns and exchanges.
Therefore, if you are looking to buy your next mattress from Macy’s, it is important to go through their return and exchange terms and conditions before you buy your bed.
This guide will provide you with all the information you need when buying a new mattress from Macy’s, so continue reading until the end.
Macy’s Return Policy for Mattresses
Macy’s has a generous 120-night sleep trial for all its mattresses. If you are unhappy with your mattress, you can send it back to them for a full refund or store credit.
You need to keep in mind that there is a condition. Macy’s will not refund the shipping cost, and they will deduct a 15 percent fee for this return. This percentage can base on the price and brand of the mattress you are returning.
If you are buying for the first time, some mattresses are exempted from this fee. We will talk about them in the following text.
Return policy
So, what’s the mattress return policy? Well, Macy’s has a pretty generous return policy, and you can try out your new mattress for 120 nights thanks to Macy’s Comfort Trial.
If you are unhappy with the mattress, you can send it back to them for either a full refund or a store credit. But this is only applicable if this is your first purchase from the store.
These returns are allowed in all stores at different locations. Moreover, Macy’s doesn’t return the shipping fee on their mattresses.
Return/exchange to store
You can return or exchange directly to the store. Get in touch with Macy’s or visit their website for more details. You can arrange a return or exchange to your nearest Macy’s for this.
Return by mail
If you don’t have a Macy’s store nearby and don’t have time to return it in person, you can send it back to them via mail. Be sure to contact them to get your return authorization number as a reference.
Exchange by mail
In the same way, you can send your mattress back to Macy’s via mail for an exchange. Ensure you contact them to get your authorization number and coordinate the next steps accordingly.
Returning Items Purchased Online at Macy’s
If you haven’t purchased your mattress in-store at Macy’s and bought it online from Macy’s.com, all your returns are subject to the same rules and regulations for returns and exchanges as if you have bought it in-store.
You will have the same 120-night sleep trial, and if you return the mattress within this time, you will be offered a full return of store credit. For an exchange, shipping will be free-of-cost, and shipping fees will not be returned unless the error is on their behalf.
Can Macy’s Decline My Mattress Return?
Yes, Macy’s can decline your mattress return as they have strict policies regarding returning mattresses. In addition to the 120-night sleep trial, you need to initiate your return within 7 days after the sleep naturally has ended.
You need to order a new one within 14 days after the sleep trial. The mattress you are retiring must be in immaculate condition.
They have the right to decline your mattress returns, and the return will only be accepted at their employees’ discretion.
How Long Do You Have for Macy’s Returns?
You only have 120 nights from the date you purchased your mattress from Macy’s. After this period, you will only have 7 more days to initiate a return and 14 days to order a new mattress.
To initiate a mattress return, you need to get in touch with Macy’s customer support department via a phone call, and you will get all the instructions to return your mattress to the store safely.
You must remember that you cannot physically return the mattress to any of their stores or galleries. You have to mail it to them. Otherwise, your return will be canceled.
If you return the mattress for the first time, you will receive a refund, excluding the 15 percent shipping fees. Another option is that you can go for an exchange.
But these fees won’t be charged if you return a Purple, Leesa, Saatva, Bedgear, or Tempur-Pedic mattress if you return them for the first time.
Does Macy’s Have a Grace Period?
Macy’s has a grace period that lasts only 7 days after the 120-night sleep trial is over. You have to initiate the return within this period, and within 14 days, you must order a new mattress.
If you have missed these dates, Macy’s won’t accept the return, no matter what the return is. The only way to get around this is if there is a manufacturer’s defect, your mattress has a limited warranty. For that, you will have 10 years to return your mattress.
However, you will need to provide proof of the damage and that the manufacturer causes it. You must come up with the original receipt and be the original buyer of this mattress.
What If You Have Received a Damaged Mattress?
Macy’s is a top-quality store, and it makes all efforts to make its customers happy by delivering high-quality goods. If you have received a damaged mattress, you can get in touch with their customer service to resolve the situation. You will get a 100 percent refund along with the shipping fees.
Be sure not to wait too long to get in touch with them. Contact their incoterm service immediately, or you will be stuck with this damaged mattress and wasting money.
Will Macy’s Remove My Old Mattress?
Yes, you can ask Macy’s to remove your old mattress when the new mattress arrives in your home and is ready for you to use. But Macy’s doesn’t offer this service free of cost. You will have to pay USD 25 for mattress removal services.
However, this mattress removal fee does not apply to customers located in the state of California. Instead, California, Connecticut, and Rhode Island customers will have to pay for the mattress recycling fee, which will be in the mattress order.
Does Macy’s Have Any White Glove Services?
Yes, Macy’s does have a white glove service to keep their customers and employees safe and healthy. This service includes,
- Unloading of the newly purchased mattress from the delivery truck.
- Bringing it inside the premises and the house along with your room of choice.
- Unboxing the mattress and assembling the entire bed.
- Removing the packaging and cleaning up.
Just like all other optional services, this service is not free of cost. In addition to the purchase price of your mattress and its shipping cost, you will have to pay upfront an additional fee of USD 125. There will be an extra cost of USD 75 if the mattress is delivered to your room.
What Does Macy’s Last Act Mean?
According to the Last Act of Macy’s, there is a clearance section at Macy’s. The items in this section are already marked down for their lowest price.
So, you are already at an advantage when buying from this section. Therefore, the items in this section are not eligible for discounts or coupons, and you only have 30 days to return them.
It means that any mattresses present in this section won’t come with Macy’s 120-night Comfort Trial. Therefore, if you have bought a mattress from this section, in case you want to return it to Macy’s, you will only have 30 days to do so.
Key Takeaways: Macy’s Mattress Return Policy
Key Aspects of Macy’s Return Policy for Mattresses
Macy’s offers a favorable 120-night sleep trial on its mattresses. Should you find your mattress unsatisfactory, it can be returned for either a full refund or store credit. However, a 15% return fee based on the mattress’s price and brand might apply, excluding shipping costs.
Specifics on Macy’s Return Methods
Customers can opt for in-store returns or exchanges, or by mail. For mailing returns, acquiring a return authorization number from Macy’s is essential. The same rules apply whether the mattress was purchased in-store or online from Macy’s.com.
Conditions Under Which Macy’s May Decline a Mattress Return
Even with the 120-night sleep trial, Macy’s has stipulations to ensure returned mattresses are in pristine condition. Returns are solely at the discretion of Macy’s employees.
Timeframe for Macy’s Returns
The allowable return period is 120 nights from the purchase date. Subsequently, customers have an additional 7 days to initiate a return and 14 days to reorder. Physical returns to stores or galleries are not permitted; mailing is mandatory.
Macy’s Grace Period and Warranty Considerations
After the 120-night trial, there’s a 7-day grace period to initiate returns. For manufacturer defects, mattresses come with a 10-year limited warranty, provided proof of damage and original purchase are available.
Handling Damaged Mattresses and Additional Services
Macy’s prides itself on delivering top-quality products. If a mattress arrives damaged, they offer a full refund, including shipping costs. They also provide mattress removal services for a fee, with exceptions for certain states, and a premium white glove service for an added charge.
The Significance of Macy’s Last Act
The Last Act is Macy’s clearance section, where items are at their lowest price. These items, including mattresses, are exempt from the 120-night trial and have a 30-day return window.
Conclusion:
As you can see, Macy’s is pretty strict on its return and exchange policy. You get the advantage of 120-night sleep trials on your mattress.
This sleep trial is pretty generous because most other items you find at Macy’s don’t even have a 90-day return policy. After accepting your return, they will deduct a 15 percent shipping fee and send back the refund or issue a store credit.
If you are ordering and returning for the first time, some mattress brands are not subject to these shipping cost deductions, and you will get a full refund.
Macy's mattress return policy FAQs
What can't I return to Macy's?
According to Macy’s return policy, you can’t initiate free returns of mattresses, area rugs, furniture, beauty boxes, wall art, mirrors, lamps, gift cards, food items, and gourmet gifts.
Free returns do not apply to any international orders; however, you can return all other items free of cost.
Can I return something to Macy's after 2 years?
No, you can’t return anything to Macy’s after 90 days. Mattresses come with 120-night sleep trials; some items must be returned within 90 days.
Therefore, it is better to know the return period available for the item you bought at Macy’s. This is because Macy’s is pretty strict in their return policy.
Do you lose Macy's Money Reward Card if you return it?
If you have made a purchase using your accumulated Macy’s Money in the reward card, going for the return will result in a value reduction of your reward card. Moreover, you will have to deal with a decrease in your overall refund amount.
What is Macy's loyalty return?
As per Macy’s loyalty return, you will get a 3 percent back in your rewards or 3 pints for every USD 1 spent on your eligible purchases. Plus, you will get free-of-cost standard shipping on all your orders online at Macy’s.com, and you won’t have to deal with any minimum spending limits either.
Can you use Macy's Money after it expires?
No, your Macy’s Money Reward Card points earned in-store will expire as soon as your local store closes for the night, and it’s your last day of redemption. There is no way you can use these points once they have expired.