by Casper is a famous bed-in-a-box brand offering memory foam and hybrid beds. Many Casper mattresses come with a focus on cooling with better support. But with innovation comes complexity.
The more intricate your mattress is, the more important it is to know what conditions come along. The warranty the company offers is as crucial as the mattress’s performance.
Saatva is the #1 mattress with a lifetime warranty we recommend
Overview of the Casper Mattress Warranty
Casper offers a 10-year warranty on its mattresses. The consumer has some limitations and favorable aspects that help claim the warranty.
All mattresses purchased by Casper Sleep Inc. and through Casper dealers within the US are eligible. Moreover, they must be used on a compatible bed base for the mattress. Some Casper Mattress Covers are also part of the warranty.
You need to be the original purchaser of the mattress to file for a claim. The company will cover the warranty for defects if you possess the original receipt.
On the other hand, mattresses on sale and clearance only come with a 5-year warranty. Besides, any sagging or indentations caused by improper placement of the foundation or frame voids the claim. Lastly, mattresses damaged for external reasons are also non-eligible for a warranty claim.
If you want a hassle-free warranty claim, check out Saatva. You can communicate with the company through any channel you find easy and convenient. Moreover, they have an extended trial period and a smooth warranty filing and claiming system. And to top it all, their warranty lasts a lifetime- until you decide to change the mattress.
Detailed Examination of Warranty Coverage
Defects Covered Under the Warranty
The Limited Mattress Warranty by Casper covers the following:
- Degradation of the mattress that leads to a visible indentation greater than one (1) inch. However, the damage must be genuine and not caused by using a faulty or unsupportive bed base. There has to be a suitable foundation or bed frame to support the mattress weight throughout.
- Al flaw in the mattress causes the foam material to crack or split despite proper handling and normal usage.
- Any manufacturing defect in the zipper of the Mattress Cover or its assembling.
Warranty Exclusions
In case the following criteria are not met, the company will not undertake the warranty coverage:
- The mattress is not with the original purchaser.
- The mattresses are for commercial use. ( You need to register as a Trade Consumer)
- Damage to the mattress due to misuse, ignorance, and environmental causes.
- A general increase in the softness or any slight variation in the firmness.
- Change in personal preference
- The affected element will only be handled if only a component is damaged.
Mattress Lifespan and Pro-Rated Coverage
Though Casper offers a 10-year warranty period on its mattresses, its limitations exist. Pro-rated coverage means that the warranty value decreases over time. The warranty may adjust according to the duration of ownership.
For example, during the initial years, Casper’s warranty provides full replacement coverage. However, as the years progress, the coverage may shift toward repair or partial replacement options.
Understanding pro-rated coverage helps manage expectations regarding potential warranty claims.
Filing a Warranty Claim
The key to submitting a mattress warranty claim is the registration and the evidence of the defect. Once you have registered your mattress for warranty after the purchase, you are eligible for claiming. Secondly, you’ll need two types of proof to file a warranty claim:
- Proof of the manufacturing defect. Take pictures of the fault. It can be sagging, indentations, or split and cracked foam. The Casper mattress warranty applies to visible indentations greater than 1 inch. The warranty does not apply to any sagging because of improper or unsupportive foundation or bed frame. A sturdy foundation or bed frame must support your mattress so you can file a valid warranty claim.
- Proof of the original purchase date of the mattress. Please keep the receipt as it typically states the purchase date. This document serves as a confirmation of when you bought the mattress.
To proceed with the filing, you can look up the contact pages on the website. Usually, there are email addresses or phone numbers dedicated to the purpose. Sometimes you can find a form link to submit your application for a warranty claim. Casper provides the following calling number for issues with mattresses and furniture – +1 888-498-0003
Though Casper’s help may be a call away, Saatva is eminent for its exceptional warranty claim system. They promptly address customer complaints and ensure seamless repairs and replacements. In the case of a factory fault, not only will you receive a brand-new mattress, but you also get to keep the old one. Rest assured, Saatva’s warranty process provides you with the best possible satisfaction.
The Warranty Will Be Void if:
The following are not covered under this limited Mattress Warranty:
- Normal softening of the foam material that does not impact the mattress’s qualities.
- Personal comfort preferences.
- Physical abuse or damage to the mattress’s structure or cover material. These include burns, cuts, spills, etc.
- Damage from commercial use, such as in hotels or stores, unless you are a Trade Customer.
- Replacement of non-defective components only in the Casper sleep system.
- Mattresses sold by unauthorized resellers, regardless of whether Casper manufactures them.
- Mattresses sold with labels that suggest that the mattress is not new. Phrases such as “as-is,” “preconditioned,” “reconditioned,” “used,” “comfort return,” “returned,” or “previously owned.
Does Casper Mattress Come with a Free Trial?
Casper offers its consumers a 100-night free home trial. You should try your mattress for at least 30 days before returning. Once you decide that the mattress isn’t right for you, you can ask the company for a full refund, and they will remove it.
Saatva, however, offers its consumers a 365-day of free trial (view: Saatva Mattress Warranty and Return Policy). They give you an entire year of experiencing the comfort level every season and deciding its fate.
Conclusion
It’s important to be aware of certain information when making expensive purchases. Returns, warranties, claims, etc., are all part of it. Casper has good mattresses, but knowing its warranty limitations is equally essential.
You never know when you might encounter a problem or need other options. It’s better to go through a little trouble understanding it rather than become helpless after purchasing.
Casper Mattress Warranty FAQs
Does the Warranty Cover Normal Wear and Tear?
Normal changes, such as variations in the softness of the mattress, do not cover by warranty.
Is the Sleep Night Trial Period Covered Under the Warranty Period?
The warranty for a mattress starts from the purchase date. It's important to note that trial periods focus on your comfort. You need to be thorough with those for returns within the specific timeframe. Warranties differ as per the mattress's condition, duration, and current state. If you file a warranty claim during the trial period, you may no longer be eligible for the benefits of the trial period.