by For sleep enthusiasts worldwide, Nectar Mattress is becoming popular. However, understanding the warranty is primary when investing in any mattress, and the Nectar is no exception. It secures your investment in proportion to the years the mattress offers.
This provides peace of mind, satisfaction, and assurance regardless of the brand. Similarly, it is important to comprehend the Nectar Mattress warranty.
Saatva is the #1 mattress with a lifetime warranty
Overview of the Nectar Mattress Warranty
When you choose the Nectar Mattress, you’re not getting a mattress but a lifetime promise. With Forever Warranty, you can rest easy knowing that your mattress is covered for as long as you own it.
The warranty is for multiple defects that affect your comfort and sleep. It embraces the craftsmanship and materials issues even after ten years of use. It also covers indentations greater than 1.5 inches, foam issues, and defects in the cover zipper. Even the natural wear and tear that causes a decrease in mattress thickness is included.
However, it’s important to note that the warranty doesn’t extend to damages due to misuse. Making changes to the mattress on your own might also void the warranty.
To file a warranty claim, you must be the original purchaser of the mattress and provide proof of purchase. Secondly, you should use the mattress on an appropriate base.
Though Nectar Sleep provides a longer warranty, there is another alternative. Saatva offers a lifetime warranty on its mattresses, with repair or replacement options. There are multiple options within a warranty, which you can claim.
Detailed Examination of Warranty Coverage
Defects Covered Under the Warranty
Regarding the Nectar Sleep Warranty, they want to ensure your mattress experience is worry-free. The warranty covers mattresses sold directly by Nectar Sleep or authorized retailers. Besides, you will get comprehensive protection against the following defects.
Any physical flaws like the foam material’s degradation, splitting, or cracking. The warranty covers all that if you have used the mattress properly.
If your mattress develops a visible indentation greater than one and a half inches (1.5″). The issue is considered as long as it’s not due to an improper foundation or bed base. It is, however, reminded that normal wear requires using a suitable bed frame.
Issues with the mattress cover, zipper, or variation in design will be dealt with. Any defect in the assembly of the mattress cover will be the company’s responsibility.
Warranty Exclusions
To be upfront about the warranty coverage, there are some exclusions. It helps you to know what’s included and what’s not. Here’s what the warranty doesn’t cover:
- A normal increase in the softness, decrease in firmness, or similar is a natural change. These changes are not covered as long as they don’t impact the comforting qualities.
- Maintaining your warranty is crucial to using your mattress as intended. Any damage caused by misuse, neglect, accidents, or failure to follow the instructions will not be covered.
- The warranty specifically applies to the mattress. Therefore, any damage or defects in components or accessories are not covered.
Mattress Lifespan and Pro-Rated Coverage
During the first ten years of ownership, Nectar Sleep provides replacement coverage. In the event of a defect, they will replace the Nectar Sleep mattress with a brand-new one of equal or greater value.
From year ten onwards, Nectar Sleep offers pro-rated coverage. If a defect is confirmed, the company will repair and re-cover the mattress or replace it. However, customers will be responsible for covering the transportation costs.
Pro-rated coverage acknowledges the extended use of your mattress and considers its age. As your mattress ages, a portion of the replacement or repair costs may be borne by you. This approach ensures fairness and aligns with industry standards.
Filing a Warranty Claim
Here is a step-by-step guide to filing a warranty claim for Nectar Sleep mattresses:
- Check the warranty policy: Nectar Sleep offers a Forever Warranty on their mattresses.
- Contact customer support via email or phone.
- Provide the required information and documentation.
Required Documentation and Evidence
When filing a warranty claim for a product, you may ask to provide the following:
- Proof of purchase
- Photos or videos
- Product information
- Personal information
Contact Information for Customer Support
Many websites have pages for filing warranty claims with specific forms to fill out. Either that or you can get information from the contact page of any company. Go on to communicate with the mode you are comfortable with. Following are the contact details of Nectar Sleep:
Resident Home, LLC
Nectar Sleep
100 Logistics Avenue
Jeffersonville, IN 47130
Email: [email protected]
Phone: 1-888-863-2827
There is also a famous brand with a great warranty claim system – Saatva. They respond to complaints instantaneously, and the repair and replacement process is smooth. If you experience a factory fault, you get a new mattress and keep the old one.
The Warranty Will Be Void if:
Listed below are some of the main aspects that can void the warranty:
- The warranty does not cover any damage or issues that may occur if you have removed the mattress cover. It’s important to keep the cover intact to maintain the warranty coverage.
- The warranty does not cover any damage to the mattress resulting from environmental causes. This could be exposed to extreme temperatures, humidity, or moisture.
- Misuse, neglect, accidents, or using the mattress in a way that violates the instructions, such as not placing it on a proper bed frame.
- Over time, the foam material may naturally soften, which is normal wear and tear. It does not affect the mattress’s performance or coverage under the warranty.
- The warranty does not cover issues related to personal comfort preferences. If the mattress does not meet your specific comfort needs, the warranty does not cover it.
- It does not cover any damages or defects because of physical abuse, such as burns, cuts, tears, liquid spills, or stains.
- Mattresses sold with labels like:
- As-is
- Preconditioned
- Reconditioned
- Used
- Returned
Or any similar phrasing. It indicates that it is not new or of first quality. The warranty does not apply to mattresses with these labels.
- The warranty coverage for shipping is limited to the contiguous United States, Alaska, and Hawaii. It does not extend to other locations outside of these areas.
Conclusion
Buying a comfortable mattress is not an everyday task; it is not even an annual event. Moreover, the stakes are higher if you want to grab a mattress with innovative technologies. Nectar mattresses are comfortable, but they deliver with their refined mattress structure. However, no matter how good a brand is, it is always sensible to check out the warranties.
Nectar Mattress Warranty FAQs
What's the Difference Between a Sleep Night Trial and a Warranty?
A sleep trial is when you can try out a mattress in your home and return it for a full refund if you are unhappy. Nectar Sleep offers a 365-night trial for their mattresses. They'll refund you if you don't feel you're having the best sleep.
But, a warranty is a guarantee from the manufacturer that the product will be free from defects.