by The way you sleep at night has a significant impact on how your next morning turns out to be. If you had a restful night’s sleep, you could start your next day full of energy and motivation. Purple is famous for its quality beds and related accessories. But if the bed or any other items you ordered from Purple didn’t work for you, you can always send them back to them.
Purple mattresses’ return policy has a 100-night sleep trial, including a 21-day minimum usage trial.
We’ve developed this guide on Purple mattress’s return policy for your convenience to help you sort a few things before you send them back to them.
Return Policies for Each Purple Item Category on Offer
Purple’s return policy has different return windows for various items the company offers. You can return their mattresses, ascent, pillows, and adjustable bases anytime before the 100-night sleep trial period ends. All other items from Purple are subject to different return windows ranging from 30 to 45 days.
You must ensure any items you intend to return are undamaged and clean and meet specific eligibility criteria for exchange and return. We list all the items that Purple offers and their respective return policies.
- New purple mattress and adjustable bases → 100 days (21 days of minimum usage).
- Other items → Within 30 days (45 days for pajamas).
- Return method → In-store or via mail.
- Restocking fee → A 10 percent fee is applicable only on adjustable bases and bed frames.
Purple mattress return policy
You have 100 days to return your Purple mattress for a full refund, but you need to try your mattress for at least 21 days.
Once the 21-day mark passes, you can return the mattress any time before your 100-night sleep trial ends.
You must ensure that your mattress is free of any damage or stains. Mattresses are not subject to any restocking fees.
Purple adjustable base return policy
The terms and conditions for Purple’s adjustable bases are very similar to that for their mattresses. The first 21 days from the date of purchase is the minimum usage period.
After that, you can return the base to Purple at any time within the 100-night sleep trial that begins from the date of purchase.
Moreover, you must ensure the base is clean and free from damage. A 10 percent restocking fee is applicable on adjustable bases.
Purple bed frame return policy
For the bed frames, if you are not satisfied with what you have received, you can send them back to Purple within 30 days before the day you receive your bed frame.
The same policy applies to Purple’s headboards and foundations. Be sure that the bed frame, headboard, or foundation that you are returning is in its original condition. A 10 percent restocking fee is also applicable on bed frames.
Purple bedding items return policy
The bedding items that Purple offers include blankets, duvets, mattress protectors, pillow sets, and sheet sets.
If you are unsatisfied with the items you have received, you can send them back to Purple within 30 days of receiving them.
Again, you must ensure that the items you send back to them are in clean and damage-free condition. No restocking fee is applicable here.
Purple seat cushion return policy
All seat cushions by Purple are subject to a 30-day return window, and the returns have to be in undamaged and clean condition. Therefore, you can send these seat cushions back to Purple anytime within these 30 days without any restocking fee.
Purple pillows return policy
The company recommends using their pillows for at least 30 days to ensure they contour according to your body.
If you think these pillows are unsuitable for you, you can send them back to Purple before their 100-night sleep trial ends without any restocking fees.
Purple’s pillow line-up includes pillow boosters, Cloud pillows, Twincloud pillows, Harmony pillows, Kid pillows, and Purple pillows.
Purple pajamas return policy
If you are unhappy with Purple’s Sleepy Jones, you can send these pajamas back to Purple within 45 days from the date of purchase for a refund without any restocking charges.
Be sure to keep these pajamas unwashed, clean, and in their original condition. Plus, keep those hang tags attached.
Methods to Initiate & Conduct the Purple Return Process
To initiate your return with Purple, contact their customer support. Following are the methods you can use for this purpose based on the items you want to return.
- Excluding their adjustable bases, you can initiate an online return for their bed frames, bedding items, and pajamas.
- Except for their adjustable bases and mattresses, you can email them to initiate a return.
- For mattresses and adjustable bases, you can call a Purple customer care representative.
They will respond to you with complete detail explaining the entire return process and your return process. You can either return your items in person at one of their stores or via email.
Returning via mail
Once you have confirmed your return eligibility, the customer support agent will send you a return label for the item you are looking to return. You must pack the item into its original packaging with the return label.
After that, you need to get this package picked up by your carrier service or delivered to them at your local postal center. They will provide you with a disposal receipt. The customer support agent will initiate the refund once the item is received in one of Purple’s warehouses.
Returning in-person
The customer support agent might allow you to return certain items at your nearest Purple outlet. You can begin by locating the nearest Purple store and their working hours if you wish to do that. Then, pack the items in their original packaging and take them to the outlet.
How to Return a Third-Party Retailer Item to Purple?
It’s always better to purchase directly from the brand. Still, if you have bought Purple items from a 3rd-party retailer, you must get in touch with Purple’s customer support first and get information about the returns and exchanges of these items.
If you have bought a Purple mattress from any 3rd-party retailer, the company doesn’t take any risk about exchanges and returns. But the mattress will still be subject to Purple’s 10-year warranty.
Does Purple Offer Free Returns?
No, Purple has no free online returns because you have to bear the shipping cost when sending them your items back. Free returns are only applicable if the items you received were defective.
You must drop off the bed frames or any other items via the shipping location mentioned on the return label, including FedEx, UPS, or any other.
If that doesn’t seem possible, then you can arrange FedEx pickup, and for that, an additional pickup cost (ranging from USD 240 to USD 500) will be deducted from your refund.
What If I’ve Lost My Receipt?
Contact Purple’s customer support team if you have lost your purchase receipt. They will send you another invoice associated with your purchase.
After getting your new receipt, you can initiate the return process. But you can’t initiate the return process without a purchase receipt.
Does Purple Have Any Exchange Policy?
Yes, Purple does have an exchange policy, and you can initiate your exchange within the return window of your specific Purple item. These exchanges are subject to the same return policy, and for further details, you need to get in touch with their customer support team.
The terms of their exchange policy are similar to their return policy, which is;
- Purple exchange period → 100 days or 30 days, based on the item.
- Purple exchange method → Online and in-store.
What’s Purple’s Refund Policy?
Once Purple’s staff reviews your returned items at their facility, they will issue the refund to your original payment mode. Finally, purple’s staff will get in touch with you and explain the return ineligibility of your items.
After passing the eligibility, the refund will be initiated by Purple, and it will take 15 working days to appear back in your account. The refunded amount will include that product price in full, excluding any shipping charges, interest, or discounts.
- Purple’s refund period → 15 working days.
- Purple’s refund method → Store credit or original mode of payment.
What’s Purple’s Return Policy for Damage/Defective Products
Purple is highly strict in its delivery, but mistakes occur occasionally. If you have received a damaged or defective piece from the brand, the company will help you out of its way to sort things out.
You may contact their customer support via phone or email. For defective items, you must adhere to the warranty period, not the trial period.
Key Takeaways: Purple Mattress Return, Exchange, and Refund Policies
Understanding the Return Policy
Purple is renowned for its premium beds and accessories, offering a 100-night sleep trial with a 21-day minimum usage requirement. Specific return policies are in place for various product categories, with most items having a return window of 100 nights, while others vary between 30 to 45 days.
Item-Specific Return Policies
It’s essential to be aware of the individual return windows for each product category. For instance, mattresses and adjustable bases have a 100-day trial period, while other products like bed frames and pajamas have different timelines. Products must be returned in undamaged and clean condition to be eligible for a return.
Initiating the Return Process
Contacting Purple’s customer support is the initial step in the return process. Depending on the item, you can initiate the return online, via email, or by calling their representative. After confirming eligibility, you can either return the item in-store or by mail, following the guidelines provided.
Returns for Third-Party Purchases
If you’ve made a purchase through a third-party retailer, it’s best to contact Purple’s customer support for guidance. However, direct purchases from Purple are recommended for a smoother return process.
Costs Associated with Returns
While returns for defective items are free, online returns typically have associated shipping costs. It’s crucial to be aware of potential additional charges, such as FedEx pickup costs, which may be deducted from the refund.
Exchange and Refund Policies
Purple does offer an exchange policy, subject to the same conditions as their return policy. Once the returned item is verified, refunds are processed to the original payment method, taking approximately 15 working days to reflect in your account.
Addressing Damaged or Defective Products
If you’ve received a damaged or defective item, Purple ensures swift resolution. It’s essential to contact their customer support and adhere to the warranty terms rather than the trial period in such cases.
Conclusion
Purple has a generous sleep trial for you to try out the mattress and its other items. However, before initiating any returns or exchanges, you must adhere to the minimum usage trial.
You must return these items in their original condition with their original packaging and labels intact; otherwise, Purple won’t accept the return and won’t initiate your refund.
Purple mattress return policy FAQs
What items can't be returned to Purple?
You can't return an item without its original packaging, price tags, and labels. Any freebies are not subject to return as well. The company doesn't accept items with tampered serial numbers or original packaging.
Does Purple accept returns of open items?
The return of such items isn't acceptable if you maintain their new condition. You have a 21-day trial period to test these items; for this period, you must maintain their conditions and prevent any damage or stain.
When will I get my refund from Purple Mattress?
All items from Purple come with a minimum 21-day usage trial. This is when you can try out their products, and if you are not satisfied, you can initiate a return.
After return eligibility, the company will initiate the refund as a store credit or your original payment mode, which will appear in your account within 15 working days.
What's the return policy for Purple's Hybrid Mattress?
The return policy for the Purple hybrid premier mattress is similar to all other mattresses by the brand. You have a 100-night sleep trial within which the first 21 days fall under the minimum usage trial.