by Getting a good night’s sleep can be laborious if you have the right mattress, but no worries, as the purple mattress continues with the legacy to grant outstanding sleep comfort to its users. The purple grid technology in all the beds set the benchmark to maintain its popularity with the other mattress brand rivals. An excellent alternative for clients looking for comfort on a budget because it is sold at a low price and shipped directly to your home.
A warranty assures you that if you discover any problems with your mattress, they will be fixed or replaced. It safeguards the money and gives you peace of mind knowing that the manufacturer stands behind their product and is confident in its durability and performance.
Saatva is the #1 mattress with a lifetime warranty
Overview of the Purple Mattress Warranty
Duration of the Warranty Coverage
Purple is a luxury mattress company that offers high-quality mattresses to help you achieve your ideal sleep. This limited warranty is valid for ten years from when it was purchased or until transferred to another customer.
What Does the Warranty Cover and Exclude?
This limited warranty covers problems caused by defective craftsmanship or components as defined by the company. It will replace or restore any damaged Purple mattresses. However, the company is not liable to cover in warranty any damages or breach in the integrity of the mattress that occurred on the part of the customer. Any incidental damages to the product do not come under the Purple warranty.
Conditions and Requirements for Filing a Warranty Claim
The original purchaser’s proof of purchase (with the date) and the warranty paperwork are necessary to lodge a warranty claim. You must keep these documents for warranty servicing throughout the 10-year service period. The guarantee only covers the mattress.
Register the purple mattress directly on their website or contact their customer service team.
However, we recommend the Saatva Mattress, which offers users a lifetime warranty (view: Saatva Mattress Warranty and Return Policy). If a bed is faulty in craftsmanship or materials, Saatva will deliver a new bed free of charge for the same brand, model, and firmness level as you bought.
Defects Covered Under the Warranty
The warranty will cover any construction defect that produces visible indentation or fault with normal handling and care of the mattress, as per Purple’s care and use instructions.
If any components fail to function, fall apart, or crack with normal use, the company will see to it. Any structural or sagging issues seen after the mattress fully recover after the unboxing call for a warranty claim.
Warranty Exclusions
The warranty excludes any localized firmness change, wear and tear, and comfort preferences that occur with normal use and are a part of the aging process. Any rips, stains, unsanitary conditions, weather damages, insect infestation, or damage due to burns or fluids at the expense of improper handling or misuse don’t come under warranty.
Filing a Warranty Claim
Step-By-Step Guide to Filing a Claim
1) Open the Purple Mattress website and click on the Start the warranty claim form in the warranty process section.
2) You must fill out the claim form on their website.
3) Start by filling it with your name, order number, and email and completing the form with all the requirements asked in it.
Required Documentation and Evidence
- You will need your order number.
- Original evidence of purchase, indicating the moment of purchase, and the guarantee paperwork.
- The legal labels from the mattress’s manufacturer must be intact.
- Purple or its representatives may refuse to check the mattress if there is evidence of harm, abuse, or neglect.
- Photos via the web or email.
- Before the guarantee applies, you need to submit confirmation of continued usage of a good base and frame.
Contact Information for Customer Support
Once you complete the warranty claim form, the customer service team or warranty specialist will contact you directly. You may call Purple toll-free at 1-888-848-8456. You can find the additional contact information under the contact section at purple.com. Contact information may change occasionally; you can consult its current website for the latest contact information.
Check the Saatva Mattress for its easier and smoother warranty claim process than the purple mattress.
The Warranty Will Be Void if it Undergoes any of the Following Condition
- If the normal in-home customer does not use the mattress
- If the mattress is sold or donated by the original purchaser
- A medical patient uses the purple mattress
- The mattress has been used outside the USA
- The mattress is not used but rather stored in any circumstances.
Do Purple Mattress Comes with a Free Trial?
Yes, the Purple mattress has a 100 – days free night trial period. You can replace or return the bed and can get a full refund. Moreover, mattress trials will give your body desired time to adjust to the new mattress.
We suggest you check the Saatva mattress, which has 365 –a night trial period. It means you’ll have a full year from when your new bed comes to decide whether or not it’s the one. Therefore a more hassle-free choice.
Conclusion
Our everyday lives revolve around sleep, and nothing may be more annoying than the mattress that can’t assist us and the ease we require for a restful night’s sleep. But don’t worry; mattress warranties are available to facilitate your concerns and guarantee you get the rest you need.
You will know that the mattress manufacturers are there to solve your problem and give you the best customer service possible. If you are planning to buy a new bed in the future, it’s important to understand the mattress warranty so that your money and sleep are both protected and safeguarded.
Purple Mattress Warranty FAQs
Does the Warranty Cover Normal Wear and Tear?
It does not cover the normal degradation or sagging of the mattress that occurs with use.
Is the Sleep Night Trial Period Covered Under the Warranty Period?
No, the sleep trial doesn't come under warranty.