Don’t Love Your DreamCloud Mattress? Here’s How to Return It

DreamCloud is a quality brand, and it is famous for its top-notch mattresses and other bedding accessories. But, of course, not all sleep surfaces are for everyone. If you feel your DreamCloud mattress is not the right sleep surface, you can always send it back to them to get your refund. 

To learn more about the DreamCloud Return policy and process, we have developed this guide.

Key Takeaways

What’s DreamCloud’s Return Policy?

Mattresses

DreamCloud is sure you will like the mattress, which is why they have a massive 365-night sleep trial on their mattresses. But they ask you to keep your mattress for at least 30 days. This is the time when your body adjusts to the new sleep surface. So, the first month is essentially your body adjustment period.

But during the next 335 days, if you have decided this is not the right mattress for you, you can always send it back to DreamCloud for a full refund. And the best part is you can keep promotional items you have received with your mattress free of cost. 

The only exception is this policy does not apply to the items shipped outside the contiguous US. Therefore, if you live outside the contiguous US, you might get in touch with DreamCloud before purchasing anything from them. 

Their mattresses have a lifetime warranty covering regular wear and tear and manufacturing defects. Apart from that, you have an option to purchase an extended 10-year warranty that covers spills, tears, and rips. 

Bases and bed frames

You can return these bases and bed frames from DreamCloud within 50 days, and you will get your refund, excluding the delivery cost, white-glove service, or promotional discounts that you might have used at checkout. 

Sheets, mattress protectors, and pillows

DreamCloud accepts the return of these sheets, pillows, and mattress protectors within 50 days of delivery. However, because of the nature of these items, DreamCloud will only accept returns of unopened items. 

Tips for Returning Your DreamCloud Mattress

You must initiate the return process if you decide to return your DreamCloud mattress. You might have a full year to do this, but the process will be much smoother if you do that as early as possible. 

Starting the return process

You can initiate the return process as soon as you notice your DreamCloud mattress is not for you. Once DreamCloud has approved your return, you can contact a DreamCloud specialist who will help you with the other process. 

Trying to handle the process on your own

Now, it can be pretty tempting that you should handle the return process on your own to speed it up. But you must follow the instructions of the DreamCloud specialist. You need to be 100 percent clear on any points that you are not clear about. 

If there is a problem with your order, or if you want to change the mattress type, do not open your mattress when it is delivered. It is because returning an unopened mattress is way simpler than a mattress you have opened. 

Make sure that you open your mattress within 90 days of the delivery date

That doesn’t mean you can keep your mattress unopened for as long as you want. Ensure that you open your mattress within 90 days after the delivery date. If you don’t do the same, your mattress won’t be eligible for warranty claims or returns. 

The return process can’t be canceled

You have to be 100 percent sure whether you want to return your DreamCloud mattress or not. It is important because once you have initiated the return process, you won’t be able to cancel it. 

Returning an Item to DreamCloud without the Original Package?

Returning an item to DreamCloud without its original packaging depends entirely on the things you are looking to replace. Any bedding accessories like sheets, pillows, or others will only be returned acceptable if they are unopened. 

But when it comes to mattresses, you don’t need to keep the original packaging. If you want to return the mattress within the sleep trial, the company will work with you and find a local charity organization to accept it as a donation. But if no charity is willing to accept it, DreamCloud will still cooperate with you to dispose of it. 

Does DreamCloud Offer Full Refunds?

Yes, DreamCloud does offer full refunds. The company has a long 365-night sleep trial, and this is the period during which you can go for a full refund. If the mattress you are returning is in its proper condition, the company will offer you a full refund. 

The company is generous and has uniquely positioned itself among its competitors with its generous sleep trial and warranty. Most mattress companies only offer 100 to 120-night sleep trials and charge a delivery fee for the returns. 

DreamCloud doesn’t just dispose of the returned mattress. The company works with you to donate it to a local charity. And therefore, your mattress has to be in good condition for a donation. This long sleep trial is more inclined towards testing out the mattress rather than a warranty period that can cover its misuse. 

But if you decide to go for a refund, you must hold your donation receipt. The company might ask you for proof of donation before it initiates the refund. 

Does DreamCloud Offer Exchanges?

DreamCloud offers exchanges, but the company processes these exchanges differently. All these exchanges are handled as returns. So, once you have received your refund, you can place another order. 

But you must remember that DreamCloud initiates all refunds once you submit all documentary proof to their customer service. Your refund will be credited to your account using the same methods you use to make the payment. 

These refunds process within 7 to 10 working days. Once you have initiated the return process, let it complete as it will take around 30 days, and don’t submit your return request. 

Returning an Online Purchased DreamCloud Mattress in a Physical Store

To get the best results and a better customer experience, you should get directly in touch with DreamCloud. The company has more than 4000 3rd-party retailers located all across the country. But there is no physical location that exclusively has DreamCloud mattresses and bedding accessories. 

The same is the case when you are purchasing a DreamCloud mattress. So it’s not a bad idea to try out a DreamCloud mattress before you buy it. But some 3rd-party retailers have their return policies, which might not be as generous as what the brand offers.

Conclusion:

DreamCloud has a generous sleep trial and warranty, and that’s how it has differentiated itself from the competition. It shows that the brand stands behind the quality of its products (check the top rated mattresses). 

You won’t find this from many other mattress brands, even the top ones in the industry. The return process itself is pretty simple. And you don’t have to send the mattress back to the company in its original packaging either. 

But there is every chance you will be delighted with your DreamCloud mattress after the 30-day adjustment period. And if not, you will get your full refund. You will have to reach out to DreamCloud customer service, who will sort everything out for you.