Saatva mattress return policy, how to proceed to get an exchange and a refund?

Providing a favorable return policy has become part and parcel of a good mattress company. Mattress companies spend a lot on research and development to introduce a dynamic mattresses. So, they provide extraordinary trial periods and return policies. This has now become a marketing campaign for the company.

Saatva is one of the leading mattress makers in the US market, and their products are tremendous (check the top rated mattresses). Like other competitors, they also use their trial and return policies to attract customers. However, when it comes to the actual process, it can be a bit ambiguous for a majority of customers, so proper guideline is required to make this process easy.

Saatva’s return policy is simple and user-friendly. Try your new Saatva mattress a for 365 days period and if you don’t like it, you can return it and get a full refund. You will get a full refund except for a minimal $99 shipping fee for returning the mattress. It will take seven days to process the refund and 4 to 5 days to reflect in your bank account.

If you are a Saatva user or are considering acquiring one of their mattresses, then the post below is what you need. It is a complete step-by-step guide for how to process your Saatva mattress return policy.

Read till the end to know more.

What To Expect From The Saatva Warranty and Return Policy?

Like every other great mattress maker, Saatva also takes care of its customers beyond purchasing its mattresses. Having a customer-centric return policy by a mattress company is an additional benefit to getting branded products.

Generally, companies offer 100 test nights for their mattresses which is a considerable time to check the usability and to progress towards a probable return. Saatva offers an extensive 365-day free trial period for its numerous mattresses. This trial period is quite extensive then fellow mattress makers.

Although Saatva has been recognized as one of the leading mattresses in terms of quality and exclusivity (check the most comfy mattresses), if you are still not getting the ultimate comfort, you can return it for another model or apply for a refund during the standard 365 days.

This trial period and related return policy apply to all the Saatva bed frame and mattress models introduced by the company. If you are unhappy with your product, you can either claim a refund in case of a return or go for a return and exchange. However, the company charges a meager $99 as a pickup charge at the time of the return process.

Items That Can Be Returned According to the Saatva Policy

Saatva deals in mattresses and has a huge collection of bedding and related products. Generally, the trial period in which a product can be returned is almost the same for every product, i.e., 365 days. For instance, mattresses, mattress foundations, and bedroom furniture have a 365-day trial period. On the other hand, it has a return time of 45 days, and they expect clean bedding before return.

The process to make a return is standard across the board. Call Saatva’s customer service center, book a pickup appointment, pay the fee and get a refund or exchange.

This post focuses on the return policy of Saatva’s mattresses. Below is the list of the company’s mattresses. Although every mattress can be returned within 365 days, let’s find out what features can lead to a possible return of the following models.

Saatva Classic Mattress

Saatva classic is one of the successful products of the company. The basic composition of this mattress is memory foam with cooling gel clubbed with two layers of coils. The whole mattress is packed in high quality cushioned cotton cover. The basic theme behind this mattress is to keep you cool and dry with the bouncy support of coils (check the top rated cooling mattresses for hot sleepers).

Extra air flow might not suit your sleeping requirements if you are a cold sleeper. Moreover, many people love a different firm surface in a mattress which is usually impossible with a memory foam layer. So, if you are that kind of user, you might get uncomfortable with this choice of mattress.

Saatva HD Mattress

HD mattress by Saatva symbolizes luxury in a most comfortable and body-contouring way (check the best selling luxury mattresses). The seven layers of pure heavenly experience are hard to resist. However, too much sophistication overwhelms some users, so they decide to go for a refund or exchange. For instance, some users might not prefer the lumbar-supporting latex layer. Similarly, two memory foams might not provide the required level of firmness.

Many users of traditional mattresses prefer density foam bases over coils due to the lack of licking for extra bounce, so in this case, HD by Saatva might be too bouncy for them, and they decide to have a refund for their mattress.

Loom & Leaf Mattress

Loom and Leaf is another remarkable product by Saatva, which is made with high-precision craftsmanship. This mattress is a perfect rendition of a classical foam-based mattress. This six-layered mattress is a true example of body contouring and comfort.

However, using two layers of memory foam could be too much cushiony for some users, especially if someone is uncomfortable feeling tight. If you are fond of coils and springs in your mattress, then Loom and Leaf are not made for you.

A heavyweight person would love to have suitable edge support, which is missing in this mattress. So, if you love extra edge support, it’s better to exchange your Loom & Leaf mattress for any Saatva model, such as an HD mattress or Classic Mattress.

Saatva Youth Mattress

Youth require quality sleep at night to recoup their energy for the next day. Saatva intelligently triggered this sector as well and introduced the Youth mattress. The overall design and composition are simple yet highly effective (check the top rated mattresses for kid).

However, if your kid is uncomfortable and wakes up tired, it’s essential to consider their opinion. You can also consult a mattress specialist for a better opinion. If the Youth mattress by Saatva does not suit your kid, don’t think twice and return it immediately and claim a refund. After that, get the one that the expert recommends.

Does Saatva Allow Exchanges?

Exchange is another option that Saatva offers if you go for the return process. This is a better option for you if you are happy with the overall quality of Saatva mattresses. Like in return and refund, the process and criteria are the same for return and exchange.

You have 365 days trial period in which you can make your exchange. Then, contact the company’s customer service center to get the pickup date appointment and pay $99.

After returning your mattress, select the mattress, pay the difference and get it at your home. The best part of exchange process and return is the 365 days trial period will restart with your new mattress.

How To Return A Mattress To Saatva And Request A Refund?

As Saatva mattresses symbolize comfort, their return policy is also quite simple. All you need is to call their customer service team at 877-672-2882 to book an appointment for mattress pickup.

Make sure to be at the premises at the time of pickup. You don’t need to hassle with repacking your mattress, the Saatva’s technical team will do it themselves when they arrive to pick it up from you.

After loading your mattress, you will get a receipt from the pickup team. The return process ends when your mattress reaches Saatva’s warehouse. At that stage, the refund process begins. The funds will release within seven days, and your bank account will get the funds after the standard banking processing time (approx. 3 to 5 days).

You have 365 days after purchasing your mattress to go through the return process.

Use Donotpay to Make Returns Easier

Another easy way of processing the return request of your Saatva mattress is to use third-party return processing service providers such as “DoNotPay.” “DoNotPay” provides an easy and efficient way to process your return request with Saatva.

First, you must visit their website or mobile app and create an account. After creating your account, find the item return request feature on the main web page and go there. Next, choose the company (in your case, Saatva) and select the item you want to return.

There will be a questionnaire regarding general information such as the item, purchase date, the reason for returning your mattress, and your deadline for a refund. Submit your request along with the questionnaire, and you are good to go.

From that onwards, “DoNotPay” will take over the return process for you by bypassing all the regular mattress returning processes.

Although you are free from the return processing hassle, the actual return process might take some time. In normal conditions, once your return request reaches Saatva, their technical team will analyze the situation and contact you via “DoNotPay” for the date and time of the mattress pickup. You will get the refund according to your previous mode of payment once the returned mattress is picked up.

Saatva’s Return Policy Vs. The Competition

Saatva’s return policy is highly competitive with its fellow mattress makers. However, you will get a full refund from every major mattress company. Below is a comprehensive comparison of Saatv’s return policy with some of its competitors:

Saatva’s Return Policy

• A full refund is awarded, except for the transportation cost of $99.

Competitors’ Return Policy

• Brooklyn Bedding offers a full refund and free shipping for returns
• Ikea will refund you if you drop off the mattress yourself. On the contrary, you have to pay pickup charges.
• Layla will refund you all with charge-free shipping on the return
• Leesa pays a full refund and no shipping charges on returns
• Puffy offers free returns and refunds within the USA.
• Purple refunds you after deducting return shipping costs, accrued interest, and discounts.
• Sealy follows the general trend and gives full refunds against free return shipping
• Serta’s return policy is the most expensive one. Your refund will net out from the Return fee of 15%, disposal fee, and $ 200 return shipping.
• Tempur-Pedic will deduct return shipping from the total refund.

How Easy Is It To Return A Saatva Mattress?

It is pretty easy to return your Saatva mattress as you have 365 day trial period starting from the day it is delivered to you. You can apply for the return process at any time during this period.

The overall process is quite simple:

• Contact Saatva’s customer service
• Book the pickup date
• Pay $99 for mattress pickup services
• Wait for seven days to process the refund
• Get the refund in your account within 4 to 5 days of bank processing

Key Takeaways: Navigating Saatva Mattress Return Policy – Steps for Exchange and Refund

Understanding Saatva’s Generous Return Policy

Saatva leads the mattress industry in the US with its customer-friendly return policy, offering a substantial 365-day trial period. If the mattress doesn’t meet your expectations, you are entitled to a full refund minus a $99 transportation fee. The refund process spans seven days post-return, with an additional 4 to 5 days for bank processing to reflect the refund in your account.

Executing a Return or Exchange with Saatva

Engage with Saatva’s straightforward return process by contacting their customer service at 877-672-2882 to schedule a mattress pickup. There’s no need for repackaging; Saatva’s team handles it upon arrival. For an exchange, the process mirrors the return steps, with an additional selection of your new mattress choice and payment of any price difference.

Reimagining the Return Process with DoNotPay

Opt for a hassle-free return process by leveraging third-party services like “DoNotPay.” After creating an account and selecting Saatva for the item return, answer a brief questionnaire concerning your purchase and reason for return. “DoNotPay” streamlines the return request, liaising with Saatva to schedule the mattress pickup and ensuring the refund reflects on your account.

Comparing Saatva’s Return Policy with Competitors

Saatva’s return policy stands competitive, albeit with a $99 transportation fee. In contrast, brands like Brooklyn Bedding and Layla offer full refunds with free return shipping. Others, like Tempur-Pedic and Serta, deduct return shipping or charge a return fee, making Saatva a balanced choice in the realm of mattress return policies.

Turning Your Saatva Mattress

Enhance the lifespan and comfort of your Saatva mattress by rotating it six months post-purchase, and annually thereafter. This simple maintenance step ensures a long-lasting pressure-relieving comfort from your Saatva mattress.

The Destination of Returned Mattresses

Returned mattresses generally find a second life through donations to shelters and charitable organizations, as reselling is not a viable option for mattress companies. This practice aligns with responsible disposal and charity, marking a conscientious approach to handling returns in the mattress industry.

Conclusion

This post gives you a comprehensive guideline on returning your Saatva mattress, so enjoy your new mattress for a 365 days trial period. If you don’t like the experience, you can return it within the trial period.