by Serta is one of the most widely recognizable brands in the mattress market. It makes foam and coil mattresses, widely available at mattress shops and large box retailers. Their beds vary in price from low to high and come in different firmness and cooling structures. Serta aims to give luxe comfort while building a sustainable production method.
However, before investing, you must comprehend the mattress warranty. A mattress warranty covers manufacturing faults, including sagging, broken coils, and defective materials. Understanding the warranty allows you to establish the coverage period and what faults are capable of repair or replacement. This information protects you against possible faults that may develop during the warranty term.
Saatva is the #1 mattress with a lifetime warranty
Overview of the Serta Mattress Warranty
The warranty period for Serta mattresses varies depending on which bed you purchase. Your warranty protection may range from just one year to twenty years.
The guarantee covers damaged or loose coils and springs that peek through the bed’s fabric. Sagging and indents thicker than one and a half inches are also included. However, the guarantee does not cover faults caused by regular wear and tear, careless usage, or abuse. It also doesn’t cover damage caused by improper product and packing instructions or disassembly.
Furthermore, the conditions and procedures for registering a warranty claim include contacting them, giving appropriate documents and proof, and sometimes scheduling an examination or evaluation of the mattress.
Nevertheless, we strongly advise purchasing a Saatva mattress for a longer guarantee. It offers a lifetime guarantee on its mattresses to ensure customer satisfaction.
Detailed Examination of Warranty Coverage
Defects Covered Under the Warranty
Serta mattresses are warranted against flaws in workmanship and materials. These defects include stitching or seams breakdown, coils or spring failure, slumping, and cover issues.
The warranty also covers early sagging or body imprints that exceed the guarantee’s depth due to the manufacturing fault. If the foam components in a bed, such as its memory foam or latex, decay or lose form early owing to a manufacturing flaw, the warranty may cover it.
Warranty Exclusions
After extended use, the mattress has minor faults such as fading, scuffs, and lumpiness, indicating that the bed is old rather than damaged. The mattress guarantee does not cover these indicators of regular wear and tear.
Besides, the warranty does not cover any damage or misuse. Damages such as rips, burns, stains, and spills are all included in this category. It also does not cover damage caused by incorrect handlings, such as jumping, standing, laying heavy items on the mattress, or using an unsuitable base.
The warranty may not cover the mattress base, bed frame, platform, or other non-mattress accessories. Each element may come with its warranties or be completely uncovered.
Mattress Lifespan and Pro-Rated Coverage
The guarantee period of the Serta mattress does not correspond to the lifetime of the mattress. Many serta mattress life spans one year or less than the guaranteed duration. Depending on your warranty, you may anticipate the following mattress lifespans:
- 4-year lifetime with a 5-year warranty.
- 7-year lifetime with a 10-year warranty.
- 8 years lifetime with a warranty for two decades.
Pro-rated coverage recognizes your mattress’s extensive usage and takes its age into account. As your mattress grows older, you may be responsible for some repair or replacement expenses. This method assures fairness and conformity with industry norms. Serta will waive these costs if a problem occurs.
Filing a Warranty Claim
Follow these procedures to complain about your mattress warranty.
Step 1: Carefully read your bed’s guarantee – The first step is to carefully study the conditions and terms of your Serta bed guarantee. Making a claim may be lengthy and unpleasant, so be sure the fault is covered before filing a claim.
Step 2: Call the Serta mattress store – Call the Serta mattress shop’s support department and inform them that you wish to file a claim. You must supply your order number, date, warranty, and problem photos/videos.
Step 3: Complete the necessary paperwork – To make a claim, you must complete documentation along with supporting proof, such as the receipt or bill, to prove that you’re the initial buyer of the Serta mattress. This confirms that you are eligible for warranty coverage and helps substantiate the claim.
Step 4: Deliver Your Mattress – Send out the mattress after completing all these steps. Shipping expenses, ranging between $50 and $100, are often your responsibility.
If you are having difficulty during this procedure, contact Serta Customer Support for warranty support at 1-888-55-SERTA (1-888-557-3782) between 9 a.m. and 5 p.m. EST, Monday to Friday.
However, we strongly advise buying Saatva mattresses due to their easy warranty claim process.
The Warranty Will Be Void if:
Several conditions may invalidate the Serta mattress warranty, so it’s critical to prevent them if you wish to keep the warranty valid. The following are a few of the most prevalent factors that might invalidate the Serta mattress guarantee:
- Eliminating the mattress tag: serta mattress manufacturers need evidence of purchase; thus, removing it voids your guarantee.
- Not rotating your mattress: If you don’t turn the serta bed at least once every six months, sagging will occur sooner, and your warranty will not cover this.
- Selling to others: Since the guarantee is only valid for the original buyer, selling or trading on your Serta mattress might invalidate the warranty.
Other things that might invalidate the guarantee include using the mattress with an inappropriate bed frame or slat layout, removing the (fixed) cover, or misusing the mattress, which can cause harm to the softer side.
Does Serta Mattress Come with a Free Trial?
Yes, the Serta mattress comes with a 120-night sleep trial. The manufacturer suggests laying on a bed for several weeks to allow your body to acclimate. If you are unhappy with the bed, you may swap or replace it for a refund throughout the trial period.
However, Saatva offers 365-night trials on all of their mattresses (view: Saatva Mattress Warranty and Return Policy). As a result, you may test the bed for 365 days, and if you don’t like it, you may return it for a full refund.
Conclusion
Serta mattresses come with a guarantee that varies based on the model purchased. You can check the legal tag on the underside of your Serta bed for a code that specifies the extent of the warranty. Before buying a Serta mattress or any comparable brand, ensure you’re happy with the guarantee so you can sleep well.
Serta Mattress Warranty FAQs
What is the Duration of the Serta Mattress Warranty?
Serta mattress warranties vary based on the model purchased. Therefore, the Serta mattress guarantee may range from a year to twenty years.
Does the Warranty Cover Normal Wear and Tear?
No, regular wear and tear are not covered by the guarantee.