by Stearns and Foster are among the world’s most eminent mattress brands. They manufacture different kinds of mattresses, which includes foams and hybrid mattresses. Their beds are available at different price ranges, from low to high, with different features and firmness options. All their mattresses aim to provide a luxurious and comfortable sleep using quality materials and sustainable production methods.
It is necessary to understand the warranty process before you purchase any mattress. A warranty can cover sagging, manufacturing defects, broken parts, or coils, etc., that you may not know about. It will help you to claim a warranty easily.
Saatva is the #1 mattress with a lifetime warranty we recommend
Overview of the Stearns and Foster Mattress Warranty
The Stearns and Foster mattresses have different warranty periods. Some beds are only available with as low as one year of warranty. Some premium quality mattresses can have a 10-years warranty duration depending upon the mattress quality.
The mattress warranty covers sagging and indentions up to a certain limit, as the warranty tag prescribes. Moreover, if it has springs or coils in its construction, the warranty policy can also cover damages, depending upon the specific model.
Furthermore, you must follow their procedure as part of their claim registration process. This includes contacting them through email, phone calls, and store visits. You must present proper valid documents with proof or even schedule an inspection by their expert.
However, we recommend the Saatva mattress if you prefer to choose a long warranty period. They are available with a lifetime warranty with guaranteed customer satisfaction.
Detailed Examination of Warranty Coverage
Defects Covered Under the Warranty
Stearns and Foster can cover flaws or defects found in their craftsmanship and materials. This can include broken parts or components of the mattress. According to their warranty coverage policy, Stearns and Foster will compensate for such issues.
The warranty will also cover sagging which is not due to the use of an improper bed or adjustable base. But any physical abuse or misuse of the foundation does not fall under the warranty.
Warranty Exclusions
The mattress warranty does not cover an individual’s comfort preferences. Any minor damages that arise after a certain period of use usually fall under the normal wear and tear category; Stearns and Foster’s warranty don’t cover them.
Moreover, the warranty covers burns, ripping, liquid damages, stains, cuts, and tears. On the contrary, the warranty excludes damages caused by mishandling or unsuitable base or foundations.
Lastly, a warranty may exclude any additional accessories that do not come with the mattress.
Mattress Lifespan and Prorated
Stearns and Foster’s mattresses have different life spans on each of their mattresses. You can expect them to have different warranty periods, as mentioned on the tag:
- A mattress with 5 years warranty may have 3-4 years of life span.
- A mattress with 10 years warranty may have a 6-7 year of life span.
A prorated warranty comes under the gradual use of the mattress and usually considers the age of the mattress. Over time, as the bed loses its normal condition due to normal wear and tear, you should expect some replacement or repair expense. Stearns and Foster have a fixed formula for calculating these expenses that you must know before making a claim.
Filing a Warranty Complaint
You can follow the below easy procedure if you want to file a complaint about your mattress:
Step 1: The first and foremost step of filing a claim is reading your mattress warranty tag. It contains all the initial requirements you must meet before filing a complaint. Since it is a lengthy process, confirm your eligibility for the claim.
Step 2: Keep all the necessary documents, the purchase receipt or any other evidence to support the purchase, photos of the product, base or foundation, and the product law tag.
Step 3: Call their store or visit them in person and provide all the details to start the claim process. You can file the claim process online by providing all the details and documents.
If there is still an issue, contact their customer services helpline at 1-866-783-2767 during their working hours for further assistance.
We recommend you buy Saatva mattresses due to their friendly warranty-claiming process.
Warranty Will Be Void if:
There are still many conditions that can void your mattress warranty; therefore, take all necessary precautions to avoid them. The warranty will be invalid if the mattress is used with an improper adjustable bed of foundations etc.
Moreover, any intentional physical damages or abuse to the mattress cover or structural material, which can also include but are not limited to cuts and tears, burns, stains, liquid damages, etc., may also void the warranty, so avoid them.
Do Stearns and Foster Mattress Come with a Free Trial?
Yes, Stearns and Foster’s mattress has a 90 days trial period. However, they recommend sleeping on the bed for at least 30 days before requesting a return or replacement. This period is necessary for your body to fully adjust and get used to the new mattress to know if it can be a good fit. If you are still unhappy after the trial period, you may return it by calling them at 1-866-783-2767. The customer services staff will help you further with your queries or concerns.
We again recommend you try Saatva mattresses as a better option. Saatva mattresses are available with a 365-night trial period, and if you still don’t like them, you can easily return them for a full refund without any hassle.
Conclusion
Stearns and Foster’s mattresses are a great choice for every sleeper. They have different features and qualities capable of fulfilling their comfortable and luxurious sleep needs. However, their warranty varies from one model to another.
So, you must check with them in detail before purchasing and later when filing a complaint to ensure everything is clear.
Stearns and Foster Mattress Warranty FAQs
What is the Duration of the Stearns and Foster Mattress Warranty?
The Stearns and Foster's mattress warranty period varies from model to model. It may range between 1 to 10 years.
Does the Warranty Cover Normal Wear and Tear?
No, the warranty policy does not cover the normal wear and tear.
Is the Sleep Night Trial Period Covered Under the Warranty Period?
No, they are both different elements and are not associated with each other. A sleep trial only covers the time to rest a mattress to see if it can be a good fit. At the same time, the warranty covers the damages or defects caused or found in the bed, which are further subjected to the eligibility criteria.