by Sam’s Club offers an exciting feature for its members where they can exchange or return everything (with certain exceptions) they bought from Sam’s Club. You can get the refund in case of the return process within 30 days of the actual buying date.
In this article, we have highlighted every aspect of mattress return at Sam’s. To know more about the exchange policy, read till the end.
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What Is the Sam’s Mattress Return Policy?
One of the reasons for Sam’s Club’s successful business model is its 100% satisfaction and impressive return policy over a wide range of product categories, including mattresses. The Sam’s Club warehouse members can enjoy a full money-back or replacement policy without questions if they are unhappy with their purchase.
In particular, for mattresses, the general policy is that you can return or replace your mattress at any time and from any warehouse location. It’s better to hold the receipt if you are doubtful about the mattress choice. However, few of the locations are found to apply a return and replace policy for mattresses within 30 days.
You can still apply for a return and replacement if your receipt has been misplaced. Bring “Do Not Remove Tag” to process the return.
What’s Sam’s Return Policy if you don’t have a Mattress Receipt?
Don’t worry if you have lost the original receipt of your mattress if you are Sam’s club member and have purchased the mattress from there. If you want a refund, you will be given one along with the receipt; if you want a replacement, the same will be provided to you with the attached tags for your mattress.
There are two ways Sam’s handles returns without receipt of your mattress:
In-Store
If you have purchased your mattress physically from a store and need to process the refund, all you need is your Sam’s Club membership card and “Do Not Remove Tag” mattress tags.
Bring both of these pieces of evidence to any customer representative of the store, where the personnel will look into the system to retrieve the receipt. However, Sam’s Club’s database can only retrieve up to two years old data. Once you recover the old receipt copy, you will get the Sam’s Club shopping card refund.
Online
The return process for online buying mattresses from Sam’s Cubs is more convenient and fast than the in-store refund. Log in to your Sam’s Club online account and password. Go to purchase history and search for the purchase against which you require the refund.
Click to open it and retrieve a copy of the receipt. Save it as a PDF and take a print. If you don’t have the printer, take a screenshot of the receipt for refund processing.
Contact the Sam’s Club customer service representative, share the receipt number and enjoy a refund on the shopping card. You can process an online refund at any time of the day.
Is It Possible to Give back An Open Mattress to Sam’s Club?
The Sam’s Club 100% satisfaction guarantee applies to used or open mattresses. However, if you want a full refund on your purchase of a new mattress, apply for the refund within 30 days of purchasing and opening your mattress.
You don’t need to physically return the mattress at the Sam’s Club warehouse doors. All you need is the receipt and “Don’t Remove” tags from the mattress. Then, the customer representative at the location will process the return for you.
The online refund request for your opened mattress is dealt with in almost a similar way. Once you have initiated the return process, you will receive a notification of pre-paid shipping label that is added to your online account and accessible in the Purchase History section of the website. Log in to your online account at Sam’s Club’s website, go to Purchase History and print the shipping label.
Mail back the receipt, tags, pre-paid shipping label, and other documents to the warehouse for onward processing. Once again, you don’t need to ship the opened mattress to the Club’s warehouse.
As information, the shipping and delivery charges for the new mattress will not be refunded unless there is any error on Sam’s end.
What Will Be the Cost to Send back A Mattress to Sam’s Online?
Sam’s Club warehouses have expanded so much over the years that you can easily find a warehouse near you without hassle. Moreover, customer service and an amazing return policy are one of the winning features of Sam’s Club.
There is no cost when applying for the return/ refund process. All you need is tags and a receipt to process the return. Furthermore, Sam’s Club doesn’t require shipping the mattress back. At a meagre shipping/delivery fee, the people at Sam’s Club will pick the mattress themselves. However, if there is any error at their end, you will be given a refund on the shipping cost as well.
How Much Time Can I Take to Return a Mattress to Sam’s?
When you buy a mattress from Sam’s, you have the full right to show your complete satisfaction with the product. If you are unhappy, you have 30 days after purchasing to open your mattress, use it, toss it and make a keep or return it decision. In addition, you do not have to ship your returning mattress to any of Sam’s warehouses. Their professional team of loaders will get your mattress themselves.
The maximum returning days for a used mattress are the same whether you have got the mattress from in-store or online in the first place.
How Sam’s Club Refund Money After you Return the Mattress?
The returning process at Sam’s is not only easy but also convenient. After the approval of your refund request against the returned mattress, you will receive the money in the same way you paid for the first time. You will receive a proper receipt for the refund or store credit in the absence of the receipt.
For example, if you opted for debit/ credit card payment while buying your mattress, your account will get updates with the refund amount. Moreover, you will get a shopping card from the Club if you don’t have your card and the original receipt.
If you want the return on your credit card, keep in mind the processing time of a few working days before your refund is fully processed. The processing time for online refunds can last up to 7 working days. On the other hand, a refund against a shopping card will be processed in no time.
Do Sam’s Club Accept Mattress Return from a non-member?
Sam’s Club’s “No Questions Asked” return policy is only available for their members to enjoy who have purchased a mattress or other things from in-store or online. This exclusive feature for Sam’s members will allow them to test their mattresses or other things within 30 days fully.
An original receipt number or membership card is necessary for any refund to process.
Do Sam’s Club Offer Pick-Up on a Mattress Return?
Sam’s Club follows an efficient way of disposing of the returned mattresses, which is convenient for the customers and keeps Sam’s warehouses away from large piles of used mattresses. Therefore, they don’t want your old mattresses to ship to their premises. However, the process will base on the original receipt and the membership card.
Recycling your mattress is the most convenient way to get rid of it. As per the directions of the Mattress Recycling Council, you can recycle more than 85% of a mattress.
Can I Use The Online Returns Process For An Item That I Bought In A Club?
The Club allows in-store and online shopping (also check the top rated mail order mattresses) and returning options for its customers. You can process the return via Club’s website. However, you need an online account before processing your return/ refund request.
Generally, if you opt for in-store purchasing, the return, in the same way, is preferable given the lack of an online account and past purchasing history database. On the contrary, if you’ve used an online platform in the first place, it’s better to run the return process similarly.
Do I Need To Return The Packaging And Everything That Came With The Product?
Yes. You need to keep the original packaging and all the other accessories of a particular product if you want to return it. Items like furniture and sofa sets require great care if you wish to exchange them.
You should not open and use the items. In the case of a mattress, you don’t need packaging material. Instead, you need the original receipt and mattress tags to initiate the return process.
Conclusion
Returning or exchanging a mattress is a significant part of the package by every famous mattress maker. Similarly, Sam’s Club offers the same facility for its members to apply for a return/ exchange option on mattresses within 30 days of the purchase. All you need is the original receipt, attached tags, and your membership number for the process to flow. After affirmation, your account will reflect the refund amount.
Every other detail is there in this post. So, read it to understand Sam’s Club mattress return policy better.
References:
https://www.samsclub.com/content/returns
Sam's Club mattress return policy FAQs
Does Sam’s Club Remove Old Mattress?
If you still don’t know how or where to dispose of your old mattress, call Sam’s to get professional help with these services. You can request the manager to dispose of the old mattress against the delivery of the new one.
However, the company won’t take other accessories like head and footboards, comforters, or covering layers.
What About Exchanging Mattresses At Sam's Club?
You can exchange your mattress at Sam’s Club according to their exchange policy. The policy dictates that you can exchange your mattress within one year if you have not unpacked or opened it. This point is highly unlikely since you bought the mattress to use in the first place.
What Items Cannot Be Returned To Sam's Club?
Not everything is returnable at Sam’s. You cannot return a few items at Sam’s Club. The following things are categorically refrained from return as per the policy:
- Gift cards and prepaid cards
- Tickets
- Custom-made items, like photos and gifts
- All the purchases are through Sam’s Club Wholesale Trading Program
Prescriptions.
Can You Return Furniture To Sam Club?
Everything at Sam’s Club is returnable, including furniture (with certain exceptions). If the furniture is unsuitable for you or doesn’t fit your style, you can return it within 30 days of purchase. However, ensure the furniture is safe and is minimum in use.
Further, a few of the furniture vendors don’t allow the exchange. Therefore, you should check the exchange policy before selecting furniture from a specific brand.