by Sealy offers one of the best mattresses in the market. Their mattresses are widely popular among sleepers regardless of sleep position or body type. The best thing about Sealy is to offer a diverse range of mattress types. It includes different firmness, technologies, features, materials, and price ranges.
The most important factor to consider in a mattress is its warranty. It plays a crucial role in an overview of a bed. It is one piece of the word that describes its durability and performance.
Most users judge a mattress on its warranty period and what it covers. So, it is important to fully understand the warranty procedure, terms & conditions, claim process, and other factors before purchasing.
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Overview of Sealy Mattress Warranty
Usually, most Sealy mattresses are available with a 10-year official limited warranty. Except for those which are above this time duration, Sealy specifically mentions them.
This warranty protection period is economical for most sleepers, given its price. However, if you need a better choice, we recommend Saatva mattresses. They are available with a lifetime warranty and a 365-night trial period.
What the Warranty Covers and Excludes
There are many things that Sealy’s warranty policy does not cover and excludes. Some main factors are listed below:
- Any damage caused by an improper bed, adjustable bed, foundation, etc.
- Unique and specific comfort preference of a sleeper.
- Physical damage or abuse includes but is not limited to cuts, burns, stains or liquid damages, and tears.
- A product purchased from any unauthorized dealer.
- Mold and mildew occur after using the mattress.
Conditions and Requirements for Filling a Warranty Claim
A claimant must meet the below requirements for Sealy to process their warranty claim:
- Any proof of purchase must be available
- Product law tag
- Show full pictures of a product without bedding items
- Pictures of purchase receipt
- Law tag
- Close view of the defective area
Defects Covered Under the Warranty
The below defects cover under the Sealy warranty:
Material and Manufacturing Defects
The Sealy warranty covers any defect caused by the material used in the manufacturing process. If the mattress loses shape or condition due to the material’s quality or any other fault caused due to the manufacturing process, Sealy’s warranty policy will cover it after following the proper procedure.
Structural Issues and Sagging
Sealy covers any structural issues and sagging due to their mattress. However, that must not be associated with the users’ improper bed frame or other bed base, which otherwise would not be covered.
Faulty Components and Craftsmanship
Sealy will cover any faulty components of the mattress and issues related to their craftsmanship if proven.
Warranty Exclusions
Below are a few exclusions that do not come under normal warranty coverage:
Normal Wear and Tear
Normal wear and tear, such as minor defects after use, is not covered.
Misuse or Improper Handling of the Mattress
The limited warranty does not cover misuse or improper mattress handling by the user.
Non-Covered Components and Accessories
Sealy’s warranty policy is not responsible for any accessories and components bought separately without warranty coverage.
Mattress Lifespan and Pro-Rated Coverage
Checkout the below details:
How the Warranty Coverage Changes Over Time
The Sealy warranty coverage will change over time due to various reasons. This includes several factors, such as normal wear and tear.
Explanation of Pro-Rated Coverage and its Implications
The Sealy warranty often includes pro-rated aspects. Sealy may provide replacements or full repairs during the initial period without additional costs. However, after that, they may start to charge for it according to the nature and reason of the defect.
Filing a Warranty Claim
You can file a warranty claim with Sealy by following the following:
A Step-By-Step Guide to Filling a Claim
There is a step-by-step guide on the Sealy website for those who bought it over the phone or, if their store is closed, from where you purchased the mattress. However, if you bought it from a store, visit that store directly and contact the retailer for further assistance.
Required Documents and Evidence
While opening a claim, make sure to keep the required documents handy, which are as below:
- An original purchase receipt or any proof of payments made
- Law tag
- Photos of the product without bedding
- Foundation/Base pictures
- Close-up view of the defective area
Contact Information for Customer Support
You can contact their customer support between their working hours. The details are available on the Sealy website under their “Contact Us” section.
However, if you find filing a warranty claim difficult, we suggest going with a Saatva mattress instead. They have a straightforward and quick warranty claim process without any hassle.
The Warranty Will Be Void if
The Sealy warranty becomes void if a user uses inappropriate box springs, foundations, bed frames, or adjustable bed frames with a Sealy mattress.
Does the Sealy Mattress Come with a Free Trial?
Yes, Sealy mattresses usually have a trial period of 90 or 100 nights, depending on the model. Most beds have a 90-night trial period, and Sealy recommends using them for at least 30 days to adjust to their true feelings. A new mattress can feel difficult to adjust to in the initial stages of use. That is why they recommend using it for 30 days before taking any necessary action. Cocoon by Sealy is available with a 100-nights trial period.
However, if you want a better experience, we recommend the Saatva mattresses. They offer a 365-night trial on every bed with a lifetime warranty period, better than Sealy (view: Saatva Mattress Warranty and Return Policy).
Conclusion
The Sealy mattresses are a great option for a comfortable night’s sleep. However, before you purchase, we recommend reviewing their warranty claim and sleeping trial policies. It can help you at later stages to have a hassle-free claim process.
We hope the above information will make it clear to some extent about a few main things to consider in Sealy’s warranty claim. You may visit them online to go through each policy in further detail for more understanding.
Sealy Mattress Warranty FAQs
What is the Difference Between a Sleep Night Trial and a Warranty?
Sleep night trial is a free offer to test the mattress for a certain period to check if it is a good fit for its use. Whereas a warranty is an assurance given to a customer under certain conditions that he would be compensated if any damage occurs to the product before or after the delivery.
Is the Sleep Night Trial Period Covered Under Warranty?
Yes, the trial period covers by the warranty claim.